Responding to autonomous vehicle error states

A method of dispatching vehicles, the method comprising:

• receiving, by a service arrangement system, complaint data indicating a complaint from a human user of a first vehicle during a transportation service, the first vehicle being an autonomous vehicle and the transportation service including moving a payload from a transportation service start point to a transportation service end point, the complaint describing a condition associated with the first vehicle;
• accessing an indication of a rate of the complaint associated with a second vehicle;
• selecting, by the service arrangement system, the second vehicle to complete the transportation service based at least in part on the rate of the complaint associated with the second vehicle;
• and
• sending, by the service arrangement system to the second vehicle, a transportation service instruction to cause the second vehicle to travel to a rendezvous location to meet the first vehicle and transport the payload from the rendezvous location to the transportation service end point.

A non-transitory machine-readable medium comprising instructions thereon that, when executed by at least one processor, causes the at least one processor to perform operations comprising:

• receiving complaint data indicating a complaint from a human user of a first vehicle during a transportation service, the first vehicle being an autonomous vehicle and the transportation service including moving a payload from a transportation service start point to a transportation service end point, the complaint describing a condition associated with the first vehicle;
• accessing an indication of a rate of the complaint associated with a second vehicle;
• selecting the second vehicle to complete the transportation service based at least in part on the rate of the complaint associated with the second vehicle;
• and
• sending a transportation service instruction to the second vehicle, the transportation service instruction to cause the second vehicle to travel to a rendezvous location to meet the first vehicle and transport the payload from the rendezvous location to the transportation service end point.