Providing a user interface reflecting service monitoring adaptation for maintenance downtime

A system comprising:

• a processing device;
• and
• a memory storing computer readable instructions that, in response to execution by the processing device coupled with the memory, cause the processing device to perform operations comprising:
• generating, for display on a client device of a user, a user interface to receive user inputs for a definition of a maintenance period for a service
• monitoring system (SMS) that monitors performance of a service using a plurality of key performance indicators (KPIs);
• receiving, via the user interface, the user inputs identifying the definition of the maintenance period, a start time of the maintenance period, at least one of a
• duration of the maintenance period or an end time of the maintenance period, and a maintenance object of a plurality of maintenance objects;
• creating, based on the user inputs received via the user interface, the definition of the maintenance period, the definition of the maintenance period comprising an identification of the maintenance object and information specifying a time period, wherein the information specifying the time period comprises the start time of the maintenance period and at least one of the duration of the maintenance period or the end time of the maintenance period;
• storing the definition of the maintenance period in a data store in memory;
• accessing the definition of the maintenance period and one or more definitions of one or more of the plurality of KPIs in the memory;
• identifying, based on the definition of the maintenance period and the one or more definitions of the one or more KPIs, a KPI pertaining to the time period and the maintenance object from the definition of the maintenance period;
• associating a maintenance state with the KPI pertaining to the time period and the maintenance object;
• and
• determining an output presentation based at least in part on the maintenance state associated with the KPI, wherein determining the output presentation comprises:
• causing, by the one or more processing devices, information about at least one entity performing the service to be excluded from the output presentation being displayed on the client device of the user.

A non-transitory computer readable storage medium encoding instructions thereon that, in response to execution by one or more processing devices, cause the one or more processing devices to perform operations comprising:

• generating, for display on a client device of a user, a user interface to receive user inputs for a definition of a maintenance period for a service monitoring system (SMS) that monitors performance of a service using a plurality of key performance indicators (KPIs);
• receiving, via the user interface, the user inputs identifying the definition of the maintenance period, a start time of the maintenance period, at least one of a duration of the maintenance period or an end time of the maintenance period, and a maintenance object of a plurality of maintenance objects;
• creating, based on the user inputs received via the user interface, the definition of the maintenance period, the definition of the maintenance period comprising an identification of the maintenance object and information specifying a time period, wherein the information specifying the time period comprises the start time of the maintenance period and at least one of the duration of the maintenance period or the end time of the maintenance period;
• storing the definition of the maintenance period in a data store in memory;
• accessing the definition of the maintenance period and one or more definitions of one or more of the plurality of KPIs in the memory;
• identifying, based on the definition of the maintenance period and the one or more definitions of the one or more KPIs, a KPI pertaining to the time period and the maintenance object from the definition of the maintenance period;
• associating a maintenance state with the KPI pertaining to the time period and the maintenance object;
• and
• determining an output presentation based at least in part on the maintenance state associated with the KPI, wherein determining the output presentation comprises:
• causing, by the one or more processing devices, information about at least one entity performing the service to be excluded from the output presentation being displayed on the client device of the user.