Enhanced chatbot intelligence

A system comprising at least one processor configured to perform operations comprising:

• receiving input from a user via a chatbot interface;
• identifying a first vertical corresponding to the user, wherein the first vertical is associated with a first set of keywords configured to be used to interpret the input, and wherein a second vertical is associated with a second set of keywords configured to be used to interpret the input;
• interpreting the input from the user based on the first set of keywords;
• calculating a first confidence score for the first vertical based on the interpreting the input from the user based on the first set of keywords;
• determining whether the first confidence score exceeds a threshold,
• wherein if the first confidence score exceeds the threshold, the operations further comprise generating a response to the input based on the first set of keywords, and
• wherein if the first confidence score does not exceed the threshold, the operations further comprise generating the response to the input based on the second set of keywords, and wherein the generating the response to the input based on the second set of keywords comprises:
• interpreting the input from the user based on the second set of keywords;
• calculating a second confidence score for the second vertical based on the interpreting the input from the user based on the second set of keywords;
• and
• determining that the second confidence score exceeds the threshold;
• and
• providing the generated response for display via the chatbot interface.

A non-transitory computer-readable medium having instructions stored thereon that, when executed by at least one computing device, cause the at least one computing device to perform operations comprising:

• receiving input from a user via a chatbot interface;
• identifying a first vertical corresponding to the user, wherein the first vertical is associated with a first set of keywords configured to be used to interpret the input, wherein a second vertical is associated with a second set of keywords configured to be used to interpret the input, wherein a plurality of previous sessions of the history include both a selection of the first vertical and a selection of the second vertical, and wherein the first vertical was selected more often than the second vertical across the plurality of previous sessions;
• interpreting the input from the user based on the first set of keywords;
• calculating a first confidence score for the first vertical based on the interpreting the input from the user based on the first set of keywords;
• determining whether the first confidence score exceeds a threshold,
• wherein if the first confidence score exceeds the threshold, the operations further comprise generating a response to the input based on the first set of keywords, and
• wherein if the first confidence score does not exceed the threshold, the operations further comprise generating the response to the input based on the second set of keywords;
• and
• providing the generated response for display via the chatbot interface.