Automated error triage scoring

A system for managing error reports for a computing system, each error report specifying an error that occurred within a subsystem of the computing system, the system comprising:

• one or more hardware processors;
• an input interface executable by the one or more hardware processors and configured to receive an error report from the computing system, wherein the error report indicates an error type of the error, herein the error report is assigned to a first ranked error container of a plurality of ranked error containers, each ranked error container containing root cause groupings having severity scores within a specified score range, the first ranked error container corresponds to a first allocated error processing resource, and access to the first ranked error container including the error report is provided to the first allocated error processing resource;
• a root cause collector executable by the one or more hardware processors and configured to add the error report into a root cause grouping of a plurality of root cause groupings, each root cause grouping containing error reports having error types traceable to a same root cause;
• a deployment time decay calculator executable by the one or more hardware processors and configured to determine a deployment time at which the subsystem corresponding to the error report was deployed within the computing system;
• a severity scoring engine executable by the one or more hardware processors and configured to generate a severity score for the root cause grouping as a function of the deployment time, wherein the severity score inversely correlates to a time period length between the deployment time and an occurrence time of the error;
• a ranking engine executable by the one or more hardware processors and configured to assign the root cause grouping to a second ranked error container of the plurality of ranked error containers based on the generated severity score, wherein the second ranked error container corresponds to a second allocated error processing resource and the first allocated error processing resource is different from the second allocated error processing resource;
• and
• a report assignment engine executable by the one or more hardware processors and configured to provide access by the second allocated error processing resource to the second ranked error container of the plurality of ranked error containers based on the root cause groupings and severity scores.

One or more tangible processor-readable storage media embodied with instructions for executing on one or more processors and circuits of a computing device a process for managing error reports for a computing system, the process comprising:

• receiving an error report for a subsystem of the computing system, wherein the received error report includes a static memory snapshot of the subsystem captured in response to an error and indicates an error type and an occurrence time of the error, wherein the error report is assigned to a first ranked error container of a plurality of ranked error containers, each ranked error container containing root cause groupings having severity scores within a specified score range, the first ranked error container corresponds to a first allocated error processing resource, and access to the first ranked error container including the error report is provided to the first allocated error processing resource;
• adding the error report into a root cause grouping of a plurality of root cause groupings, each root cause grouping containing error reports having error types traceable to a same root cause;
• determining a deployment time at which the subsystem corresponding to the error report was deployed within the computing system;
• generating a severity score for the root cause grouping as a function of the deployment time, wherein the severity score inversely correlates to a time period length between the deployment time and the occurrence time of the error;
• assigning the root cause grouping to a second ranked error container of the plurality of ranked error containers based on the generated severity score, wherein the second ranked error container corresponds to a second allocated error processing resource and the first allocated error processing resource is different from the second allocated error processing resource;
• and
• providing access by the second allocated error processing resource to the second ranked error container of the plurality of ranked error containers based on the root cause groupings and severity scores.