Information processing apparatus, control method therefor, and storage medium

A control method for an information processing apparatus that has one or more memories storing options corresponding to error information of an error occurred at an image forming apparatus and information corresponding to operations and that is connected to the image forming apparatus and a message communication service via a network, the control method comprising:

• receiving the error information from the image forming apparatus;
• transmitting a message based on the received error information to a user of the message communication service without transmitting the stored options based on the received error information to the message communication service, wherein the user corresponds to a general user of the image forming apparatus;
• and
• transmitting a message based on the received error information, the stored options based on the received error information, and the information corresponding to the operations to a user of the message communication service, wherein the user corresponds to an administrator user of the image forming apparatus,
• wherein the message communication service transmits an instruction, based on the information corresponding to an operations corresponding to an option selected by the administrator user from the transmitted options, for causing a terminal to execute the operation.

A non-transitory computer-readable storage medium storing executable instructions that, when executed by one or more processors of a computer of an information processing apparatus that has one or more memories storing options corresponding to error information of an error occurred at an image forming apparatus and information corresponding to operations, and that is connected to the image forming apparatus and a message communication service via a network, causes the information processing apparatus to perform operations comprising:

• receiving the error information from the image forming apparatus;
• transmitting a message based on the received error information a user of to the message communication service without transmitting the stored options based on the received error information to the message communication service, the wherein the user corresponds to a general user of the image forming appparatus;
• and
• transmitting a message based on the received error information, the stored options based on the received error information, and the information corresponding to the operations to a user of the message communication service, wherein the chat room is provided by the message communication service,
• wherein the message communication service transmits an instruction, based on the information corresponding to an operation corresponding to an option selected by the administrator user from the transmitted options, for causing a terminal to execute the operation.