US 12,113,662 B1 · Association of related incidents to a telecommunication network large-scale event

Abstract

A telecommunication network management system. The system comprises an incident report management application that creates incident reports pursuant to alarms on network elements of a telecommunication network and wherein one of the incident reports is associated with a large-scale event (LSE), wherein the LSE incident report identifies alarms at a plurality of different network elements as associated with the LSE; and a network operation center (NOC) automation application that analyzes alarms on a plurality of network elements that are not yet associated with the LSE incident report and, based on analyzing a first alarm on a first network element of the plurality of network elements not yet associated with the LSE incident report, based on a location of the first network element, and based on the alarms associated with the LSE incident report, modifies the LSE incident report to associate the first alarm to the LSE.

Claims14

Dependent claims

A telecommunication network management system, comprising:

an incident reporting application executing on a first computer system, wherein the incident reporting application creates incident reports pursuant to alarms on network elements of a telecommunication network and wherein one of the incident reports is associated with a large-scale event (LSE), wherein the LSE incident report identifies alarms at a plurality of different network elements as associated with the LSE, and wherein a LSE is an externally occurring event in which multiple NEs experience alarms traceable to a common cause;
and
an incident management application that executes on a second computer system, wherein the incident management application analyzes alarms on a plurality of network elements that are not yet associated with the LSE incident report and, based on analyzing a first alarm on a first network element of the plurality of network elements not yet associated with the LSE incident report, based on a location of the first network element, and based on the alarms associated with the LSE incident report, modifies the LSE incident report to associate the first alarm to the LSE.

A method of maintaining a communication network providing communication services to subscribers, comprising:

receiving a first plurality of notifications of alarms active on a first plurality of network elements (NEs) by an incident management application executing on a first computer system;
determining by the incident management application that some of the first plurality of notifications of alarms are associated with a large-scale event (LSE), wherein a LSE is an externally occurring event in which multiple NEs experience alarms traceable to a common cause;
generating an LSE incident report that associates the some of the first plurality of notifications of alarms that are associated with the LSE to the LSE incident report;
after generating the LSE incident report, receiving a second plurality of notifications of alarms active on a second plurality of NEs by the incident management application;
analyzing the second plurality of alarms by the incident management application;
determining by the incident management application that some of the second plurality of notifications of alarms are associated with the LSE;
associating the some of the second plurality of notifications of alarms that are associated with the LSE to the LSE incident report;
and
resolving the LSE incident report by fixing the NEs associated with the plurality of the notifications of alarms associated with the LSE to clear the alarms on the NEs, whereby the LSE incident report is resolved in a holistic manner.

6 more elements

Dependencies are inferred from the claim text.

Association of related incidents to a telecommunication network large-scale event

Life of this patent

Association of related incidents to a telecommunication network large-scale event

Life of this patent

Abstract

Claims14