System and method for remote diagnostics and monitoring of heavy equipment

A method of remotely monitoring, maintaining and repairing multiple heavy mobile equipment units, said method comprising the steps of:

• providing a heavy mobile equipment unit having a sensor array including multiple sensors for monitoring component systems, and further including an onboard computing device that includes a video screen, at least one speaker, a microphone, a camera and a transmitter and receiver capable of sending and receiving data communications and real-time audio/video communications, wherein said onboard computing device receives real-time data from said sensor array;
• providing remote computing device including a video screen, at least one speaker, a microphone, a camera and a transmitter and receiver for sending and receiving data communications and audio/video communications with said onboard computing device providing real-time audio/video communications between a user of said heavy mobile equipment unit and a technician monitoring said remote computing device so that said user and said technician see and hear one another in real time, wherein said remote computing device receives real-time data from said onboard computing device;
• programming said onboard computing device and said remote computing device with parameters for acceptable performance by said component systems, and programming said onboard computing device and said remote computing device to trigger an alert notification on said video screens of said onboard computing device and said remote computing device if any sensors within said sensor array detect performance outside of said acceptable performance parameters;
• having a technician monitor said remote computing device to detect said alert notifications;
• having said technician communicate with a user of said heavy mobile equipment unit using audio and video communications between said remote computing device and said onboard computing device to determine a course of action to repair said component system that is operating outside of said acceptable parameters.