Signals and measurement of business goals in a chatbot platform

A method for performing a dialog session comprising:

• storing a metadata associating natural language sentence structures with structured data, a plurality of natural language response data associated with a dialog session flow and an outcome data indicative of a positive outcome of the dialog session with at least one of a plurality of natural language responses wherein the positive outcome is predefined by a chatbot administrator;
• initiating the dialog session;
• receiving a natural language query;
• converting the natural language query into a structured database query based on the metadata;
• performing the structured database query on a database;
• generating a result in response to a response data received in response to the structured database query;
• generating a natural language response in response to the result and the plurality of natural language response data;
• sending the natural language response to a user interface;
• generating a result metadata in response to a comparison of the result to the outcome data being indicative of the result being designated as the positive outcome of the dialog session;
• and
• generating an outcome log in response to the result metadata wherein the outcome log includes an indication of the positive outcome of the dialog session.

A system for performing a dialog session comprising:

• a memory configured for storing a plurality of natural language responses associated with a chatbot dialog flow;
• an administrator interface configured for receiving a control information associating an outcome data indicative of a positive outcome of the dialog session with at least one of the plurality of natural language responses, wherein the positive outcome is predefined by a chatbot administrator;
• a network interface configured for receiving a natural language query, wherein the natural language query is generated in response to a user input in the dialog session and for transmitting a natural language response for display to a user on a user interface;
• and
• a processor configured for generating a structured database query in response to the natural language query, generating a results metadata in response to performing the structured database query, determining the natural language response in response to the results metadata, coupling the natural language response to the network interface, and generating an outcome log in response to the results metadata wherein the outcome log includes an indication of the positive outcome of the dialog session in response to the one of the plurality of natural language responses being associated with the positive outcome of the dialog session.