Information processing apparatus, information processing system, information processing method, image forming apparatus, and image forming system for acquiring a log related to communication and execution of a processing

An information processing apparatus, comprising

• a memory storage configured to store a log related to communication between the information processing apparatus and a log collection server and a log related to execution of a processing that is executed by the information processing apparatus;
• and
• processing circuitry configured to:
• acquire the log related to the execution of the processing;
• transmit the log related to the execution of the processing to the log collection server before a transmission failure occurs;
• periodically store at least one log related to a transmission failure in the memory storage at a predetermined interval after the transmission failure occurs, said at least one log being accumulated at the predetermined interval, said transmission failure being defined as a failure of transmission of the log from the information processing apparatus to the log collection server due to occurrence of an error;
• when the transmission of the log to the log collection server succeeds after the transmission failure,
• store a log related to a transmission success in the memory storage,
• transmit, to the log collection server, all logs accumulated in the memory storage after the transmission failure and including:
• logs related to all executed processes that are executed by the information processing apparatus between the transmission failure and a transmission success and execution dates and times of the all executed processes,
• the at least one log related to the transmission failure that are accumulated in the memory between the transmission failure and the transmission success, and
• the log related to the transmission success, and
• transmit the log related to the execution of the processing to the log collection server after transmitting all of the logs accumulated in the memory storage after the transmission failure and until the transmission success.