Remote clerk-assisted dispensing system and method

A controlled dispensing system comprising:

• a dispensing fixture including a plurality of controlled products;
• and
• a server system communicatively coupled to the dispensing fixture, a first computing device associated with a consumer, and a second computing device associated with a retailer agent via a communication network;
• wherein the server system further includes one or more processors and memory storing one or more programs to be executed by the one or more processors, the one or more programs including instructions for:
• receiving from the first computing device image data corresponding to an identification document and/or face of the consumer;
• verifying an identity or age of the consumer based on the image data received from the first computing device;
• subsequent to verifying the identity or age of the consumer, obtaining a live video feed of the consumer from the first computing device or from the dispensing fixture;
• transmitting (i) the live video feed of the consumer and (ii) the image data corresponding to the identification document and/or face of the consumer to the second computing device;
• receiving from the second computing device a verification message indicating that the consumer in the live video feed corresponds to the identification document and/or face of the consumer;
• in accordance with the receiving of the verification message from the second computing device, transmitting to the first computing device consumer validation data including an indication that the identity or age of the consumer is verified;
• wherein the dispensing fixture further includes one or more processors and memory storing one or more programs to be executed by the one or more processors, the one or more programs including instructions for:
• obtaining a consumer validation code from the first computing device, wherein the consumer validation code corresponds to the consumer validation data transmitted from the server system to the first computing device;
• obtaining consumer selection of a first controlled product of the plurality of controlled products;
• and
• in accordance with the consumer validation code and the consumer selection, causing a dispensing mechanism of the dispensing fixture to dispense the first controlled product.