Recording evidence of communication in human-machine interactions

A machine-implemented system comprising:

• one or more processing-based devices;
• memory storage device for storing computer instructions that, when executed on the one or more processing based devices, configure the machine-implemented system to provide assistance in an interaction among a plurality of parties, wherein providing assistance includes:
• monitoring, by a machine-learning interaction assistant, communication among the plurality of parties, the plurality of parties including a user and an agent different from the machine-learning interaction assistant, the communication including at least some part related to forming of an agreement between at least some of the plurality of parties;
• forming, by the machine-learning interaction assistant using a machine-implemented process, evidence of the agreement based on the monitoring of the communication, the evidence including context data generated, by the machine-learning interaction assistant, from the communication, to provide contextual information beyond the actual communication, the context data comprising one or more of:
• inferences and reasoning steps made by a trained machine-learning process regarding ambiguities in the monitored communication, or an internal state of the agent including data representative of logic implemented by the agent;
• storing at least part of the formed evidence including the portions of the monitored communication and the context data as a digital record in a content store of a ledger;
• forming, based on at least some of the formed evidence, a cryptographic evidence record;
• and
• storing the cryptographic evidence record in an immutable ledger of the ledger, the cryptographic evidence record being associated with the digital record through an index maintained by the ledger, the immutable ledger being different from the content store of the ledger, wherein the cryptographic evidence record is configured to authenticate the at least part of the formed evidence stored in the content store when subsequently retrieved for use in a future dispute resolution involving the agreement.

A non-transitory machine-readable medium having instructions stored thereon, wherein the instructions when executed by a machine-implemented system cause said system to provide assistance in an interaction among a plurality of parties, the providing of assistance including:

• monitoring, by a machine-learning interaction assistant, communication among the plurality of parties, the plurality of parties including a user and an agent different from the machine-learning interaction assistant, the communication including at least some part related to forming of an agreement between at least some of the plurality of parties;
• forming, by the machine-learning interaction assistant using a machine-implemented process, evidence of the agreement based on the monitoring of the communication, the evidence including context data generated, by the machine-learning interaction assistant, from the communication, to provide contextual information beyond the actual communication, the context data comprising one or more of:
• inferences and reasoning steps made by a trained machine-learning process regarding ambiguities in the monitored communication, or an internal state of the agent including data representative of logic implemented by the agent;
• storing at least part of the formed evidence including the portions of the monitored communication and the context data as a digital record in a content store of a ledger;
• forming, based on at least some of the formed evidence, a cryptographic evidence record;
• and
• storing the cryptographic evidence in an immutable ledger of the ledger, the cryptographic evidence record being associated with the digital record through an index maintained by the ledger, the immutable ledger being different from the content store of the ledger, wherein the cryptographic evidence record is configured to authenticate the at least part of the formed evidence stored in the content store when subsequently retrieved for use in a future dispute resolution involving the agreement.

A method for machine-implemented assistance of interaction among a plurality of parties, the method comprising:

• monitoring, by a machine-learning interaction assistant, communication among the plurality of parties, the plurality of parties including a user and an agent different from the machine-learning interaction assistant, the communication including at least some part related to forming of an agreement between at least some of the plurality of parties;
• forming, by the machine-learning interaction assistant using a machine-implemented process, evidence of the agreement based on the monitoring of the communication, the evidence including context data generated, by the machine-learning interaction assistant to provide contextual information beyond the actual communication;
• forming, based on at least some of the formed evidence, a cryptographic evidence record;
• and
• storing the cryptographic evidence record in an immutable ledger to authenticate the formed evidence for future retrieval;
• wherein forming, by the machine-learning interaction assistant, the evidence of the agreement that includes the context data comprises:
• determining, by the interaction assistant, an internal state of the agent, including data representative of logic implemented by the agent, wherein the agent is a machine-implemented agent.