Remote secured console over a secured connection for inoperable virtual machine

An apparatus comprising:

• a processor;
• and
• non-transitory computer readable storage media storing code, the code being executable by the processor to perform operations comprising:
• receiving a token at an on-host service running on an inoperable virtual machine (“VM”) running on a server, the token generated by a service person located remote from the server;
• receiving, at the on-host service, a password from a user, the user having direct access to the on-host service;
• creating, by the on-host service, a secured connection between the on-host service and a remote server accessible to the service person, the secured connection created using the token and the password;
• transmitting a VM identifier of the inoperable VM to the user;
• and
• receiving communications from the remote server, the communications comprising one or more commands directed to the inoperable VM,
• wherein the service person accesses the on-host service and the inoperable VM using a VM identifier and the password, the password and the VM identifier transmitted to the service person by the user via a channel separate from the secured connection,
• wherein the channel separate from the secured connection comprises a voice connection and/or an electronic message, and
• wherein the service person transmits the token to the user and the user inputs the token to the on-host service, wherein the service person transmits the token using a voice connection and/or an electronic message.

A non-transitory computer readable storage medium storing code, the code being configured to be executable by a processor to perform operations comprising:

• receiving a token at an on-host service running on an inoperable virtual machine (“VM”) running on a server, the token generated by a service person located remote from the server;
• receiving, at the on-host service, a password from a user, the user having direct access to the on-host service;
• creating, by the on-host service, a secured connection between the on-host service and a remote server accessible to the service person, the secured connection created using the token and the password;
• transmitting a VM identifier of the inoperable VM to the user;
• and
• receiving communications from the remote server, the communications comprising one or more commands directed to the inoperable VM,
• wherein the service person accesses the on-host service and the inoperable VM using the VM identifier and the password, the password and the VM identifier transmitted to the service person by the user via a channel separate from the secured connection,
• wherein the channel separate from the secured connection comprises a voice connection and/or an electronic message, and
• wherein the service person transmits the token to the user and the user inputs the token to the on-host service, wherein the service person transmits the token using a voice connection and/or an electronic message.