System and method for managing notification requests in a communication network

A method for managing notification requests in a communication network, the method comprising:

• receiving a notification request from a system of the communication network, the notification request requesting that a notification be sent to a user;
• determining an intended outcome of the requested notification;
• assigning a priority to the received notification request;
• adding the received notification request to a queue of received notification requests;
• ordering the queue of received notification requests according to priority assigned to the received notification requests;
• receiving a new notification request, the new notification request requesting a new notification be sent to a user;
• determining whether a performance parameter for a delivery channel for notifications satisfies a condition;
• as a result of determining that the performance parameter for the delivery channel for notifications satisfies the condition, adding the new notification request to a position in the queue in accordance with an entry criterion;
• selecting for processing at least one notification request, wherein the at least one notification request selected for processing is selected on the basis of a priority assigned to the notification request, wherein
• the step of selecting a notification request comprises selecting the notification request that is at the head of the queue,
• assigning a priority to the received notification request comprises:
• estimating a probability that the intended outcome of the requested notification will be achieved, and setting the priority of the received notification request according to the estimated probability,
• estimating the probability that the intended outcome of the requested notification will be achieved comprises:
• submitting parameters of the received notification request to a model, the model having been trained using parameters of historical requested notifications and their outcomes.

A method for managing notification requests in a communication network, the method comprising:

• receiving a notification request from a system of the communication network, the notification request requesting that a notification be sent to a user;
• determining an intended outcome of the requested notification;
• assigning a priority to the received notification request;
• comparing the assigned priority of a received notification request to an importance threshold;
• if the assigned priority is at or above the importance threshold, flagging the notification request for guaranteed delivery;
• determining whether a first performance parameter for a first delivery channel for notifications satisfies a first condition;
• and
• in response to determining that the first performance parameter for the first delivery channel for notifications satisfies the first condition, selecting for processing at least one notification request, wherein the at least one notification request selected for processing is selected on the basis of a priority assigned to the notification request, wherein
• assigning a priority to the received notification request comprises:
• estimating a probability that the intended outcome of the requested notification will be achieved, and setting the priority of the received notification request according to the estimated probability,
• estimating the probability that the intended outcome of the requested notification will be achieved comprises:
• submitting parameters of the received notification request to a model, the model having been trained using parameters of historical requested notifications and their outcomes.

A Notification Management System of a communication network, the Notification Management System comprising a processor and a memory, the memory containing instructions executable by the processor such that the Notification Management System is operable to:

• determining an intended outcome of a notification requested by a received notification request;
• assigning a priority to the received notification request;
• determining whether a performance parameter for a delivery channel for notifications satisfies a condition, wherein the first performance parameter indicates a characteristic of the first delivery channel;
• and
• in response to determining that the performance parameter for the delivery channel for notifications satisfies the condition, selecting for processing at least one notification request from a queue comprising a set of notification requests waiting to be processed, wherein the at least one notification request selected for processing is selected on the basis of a priority assigned to the notification request, wherein
• assigning a priority to the received notification request comprises:
• estimating a probability that the intended outcome of the requested notification will be achieved, and setting the priority of the received notification request according to the estimated probability, and
• estimating the probability that the intended outcome of the requested notification will be achieved comprises:
• submitting parameters of the received notification request to a model, the model having been trained using parameters of historical requested notifications and their outcomes.