Modem reset package with self-healing

A method for a cable modem to report to a multiple service operator (MSO) one or more reset codes associated with a reset of the cable modem, the method comprising:

• performing a reset, wherein the reset causes an initialization, a reinitialization or both of the cable modem;
• after the reset, performing a scan of a downstream channel, an upstream channel or both, wherein the downstream channel and the upstream channel are communicatively coupled to an MSO in the MSO network, wherein the scan indicates one or more issues associated with the downstream channel, the upstream channel, or both that caused the reset;
• determining that an issue of the one or more issues caused the reset based, at least in part, on the scan;
• and
• in response to the determination that the issue caused the reset:
• determining one or more reset codes associated with the reset based, at least in part, on the scan, wherein the one or more reset codes are indicative of the issue associated with the downstream channel, the upstream channel or both;
• determining that the cable modem is operational such that a connection or communication link with the MSO is established;
• and
• reporting the one or more reset codes to the MSO.

A non-transitory computer-readable medium of a cable modem storing a program for reporting one or more reset codes to a multiple service operator (MSO), which when executed by a processor of the cable modem, causes the cable modem to perform one or more operations comprising:

• performing a reset, wherein the reset causes an initialization, a reinitialization or both of the cable modem;
• after the reset, performing a scan of a downstream channel, an upstream channel or both, wherein the downstream channel and the upstream channel are communicatively coupled to an MSO in the MSO network, wherein the scan indicates one or more issues associated with the downstream channel, the upstream channel, or both that caused the reset;
• determining that an issue of the one or more issues the reset based, at least in part, on the scan;
• and
• in response to the determination that the issue caused the reset:
• determining one or more reset codes associated with the reset based, at least in part, on the scan, wherein the one or more reset codes are indicative of the issue associated with the downstream channel, the upstream channel or both;
• determining that the cable modem is operational such that a connection or communication link with the MSO is established;
• and
• reporting the one or more reset codes to the MSO.