Methods and systems for recovering a failed payment processing request

A server system in a payment network, the server system comprising:

• a communication interface configured to:
• receive, from a merchant server, a payment transaction request and a first unique Identifier (ID) associated with the payment transaction request, the payment transaction request including transaction information associated with a payment transaction, the transaction information including a transaction amount;
• and
• receive, from the merchant server, a transaction recovery request signal initiated from a User Interface (UI) of a merchant application running on a user device, the transaction recovery request signal comprising a second unique Identifier (ID) associated with the payment transaction, the payment transaction having failed due to a disconnection between the server system and the merchant server;
• a database;
• a memory comprising executable instructions;
• and
• a processor communicably coupled to the database and the communication interface, the processor configured to execute the instructions to cause the server system to at least:
• store the first unique ID and the transaction information in a database;
• determine that the second unique ID matches the first unique ID stored in the database;
• based on the match, electronically retrieve the transaction information stored against the first unique ID, wherein the transaction information comprises a transaction status of the payment transaction;
• identify the transaction status of the payment transaction as an approved payment transaction;
• and
• send a confirmation notification signal comprising the transaction status of the payment transaction as the approved payment transaction to the merchant server, wherein the merchant server completes the payment transaction failed due to the disconnection between the server system and the merchant server based on the confirmation notification signal received from the server system.

A server system in a payment network, the server system comprising:

• a communication module configured to:
• electronically facilitate display of a User Interface (UI) of a merchant application on a user device;
• receive a payment transaction request from the merchant application, the payment transaction request including transaction information associated with a payment transaction, the transaction information including a transaction amount, a transaction date, and a transaction time;
• and
• receive, from the merchant application, a transaction recovery request signal initiated from the UI, the transaction recovery request signal comprising a second unique Identifier (ID) associated with the payment transaction, the payment transaction having failed due to a disconnection between the server system and a payment gateway server;
• a memory comprising executable instructions;
• and
• a processing module communicably coupled to the communication module and configured to execute the instructions to cause the server system to at least:
• generate a first unique Identifier (ID) associated with the payment transaction request, the first unique ID comprising a combination of a Primary Account Number (PAN), the transaction date, the transaction time, and the transaction amount;
• transmit the payment transaction request and the first unique ID associated with the payment transaction request to the payment gateway server;
• add the first unique ID to the received transaction recovery request signal;
• send the transaction recovery request signal comprising the first unique ID to the payment gateway server;
• receive a confirmation notification signal comprising a transaction status of the payment transaction as an approved payment transaction from the payment gateway server, wherein the payment gateway server is configured to electronically retrieve a corresponding transaction information stored against the unique ID, the transaction information comprising the transaction status of the payment transaction;
• and
• electronically completion of complete the payment transaction failed due to the disconnection between the server system and the payment gateway server by capturing the payment transaction, based on receiving the confirmation notification signal from the payment gateway server.