System and method for generating a specialized upgrade notification based on client intent for an application abstention

A non-transitory computer readable medium comprising computer readable program code, which when executed by a computer processor enables the computer processor to perform a method for managing a client environment, the method comprising:

• monitoring, by an upgrade management agent, the client environment for an application abstention by a plurality of client devices of the client environment, wherein the plurality of client devices comprises a client device;
• in response to the monitoring, obtaining device configuration information for the plurality of client devices;
• applying a relational analysis to the device configuration information to obtain a normalized context reference for the application abstention corresponding to the plurality of client devices;
• performing a clustering algorithm on the normalized context reference to generate a processed client intent dataset;
• obtaining, after performing the clustering algorithm, a notification for a second application abstention by the client device;
• in response to the notification, performing an intent analysis on the client device using the processed client intent dataset to determine a set of reasons for the second application abstention;
• comparing the set of reasons to an upgrade coverage dataset;
• identifying, based on the comparing, a set of solutions corresponding to the set of reasons;
• generating, based on the comparing, a specialized upgrade notification based on the set of solutions;
• and
• issuing the specialized upgrade notification to the client device.

A system comprising:

• a client environment comprising a client device;
• and
• an upgrade management service comprising circuitry,
• wherein the upgrade management service is programmed to:
• monitor the client environment for an application abstention by a plurality of client devices of the client environment, wherein the plurality of client devices comprises the client device;
• in response to the monitoring, obtain device configuration information for the plurality of client devices;
• apply a relational analysis to the device configuration information to obtain a normalized context r reference for application abstention corresponding to the plurality of client devices;
• perform a clustering algorithm on the normalized context reference to generate a processed client intent dataset;
• obtain, after performing the clustering algorithm, a notification for an application abstention by the client device;
• in response to the notification:
• perform an intent analysis on the client device using a processed client intent dataset to determine a set of reasons for the application abstention;
• compare the set of reasons to an upgrade coverage dataset;
• identify, based on the comparing, a set of solutions corresponding to the set of reasons;
• generate, based on the comparing, a specialized upgrade notification based on the set of solutions;
• and
• issue the specialized upgrade notification to the client device.