Smart lock system

A method comprising:

• receiving, from a first user device, a request to access a first security device,
• wherein the request to access the first security device is associated with an input received by the first user device in response to a first movement associated with the first user device,
• wherein the request to access the first security device is associated with an opening of a first service request,
• wherein the opening of the first service request is associated with a selection of the first service request via the first user device,
• wherein the first service request is submitted via a second user device and defines a first time window during which the first service request can be opened and access to the first security device is authorized, and
• wherein the first service request is assigned to the first user device;
• determining a proximity of the first user device to the first security device;
• sending, based on the request to access the first security device and the proximity of the first user device to the first security device, first authentication information comprising first timing information;
• generating, based on the first authentication information comprising the first timing information, a first expected authentication response associated with the first timing information;
• determining that a first received authentication response matches the first expected authentication response,
• wherein the first received authentication response is based on the first timing information and a first security key, and
• wherein the first security key is associated with the first time window associated with the first service request;
• allowing, based on the first received authentication response matching the first expected authentication response, access to the first security device;
• denying access to the first security device,
• wherein the access denial to the first security device is based on a revoking of the first security key, and
• wherein the revoking of the first security key is based on a closing of the first service request;
• receiving, from the first user device, a request to access a second security device,
• wherein the request to access the second security device is associated with an input received by the first user device in response to a second movement associated with the first user device,
• wherein the request to access the second security device is associated with an opening of a second service request,
• wherein the opening of the second service request is associated with a selection of the second service request via the first user device,
• wherein the second service request is submitted via a third user device and defines a second time window during which the second service request can be opened and access to the second security device is authorized, and
• wherein the second service request is assigned to the first user device;
• determining a proximity of the first user device to the second security device;
• sending, based on the request to access the second security device and the proximity of the first user device to the second security device, second authentication information comprising second timing information;
• generating, based on the second authentication information comprising the second timing information, a second expected authentication response associated with the second timing information;
• determining that a second received authentication response matches the second expected authentication response,
• wherein the second received authentication response is based on the second timing information and a second security key, and
• wherein the second security key is associated with the second time window associated with the second service request;
• allowing, based on the second received authentication response matching the second expected authentication response, access to the second security device;
• denying access to the second security device,
• wherein the access denial to the second security device is based on a revoking of the second security key, and
• wherein the revoking of the second security key is based on a closing of the second service request.

A system comprising:

• a non-transitory computer readable medium;
• and
• a plurality of instructions stored on the non-transitory computer readable medium, wherein the instructions are executed by one or more processors so that the following steps are executed:
• receiving, via a first user device associated with a first user, a first input associated with a submission of a first service request,
• wherein the first service request defines a first time window during which the first service request can be opened and access to a first security device is authorized;
• receiving, via a second user device associated with a second user, a second input associated with a submission of a second service request,
• wherein the second service request defines a second time window during which the second service request can be opened and access to a second security device is authorized;
• assigning the first service request and the second service request to a third user device associated with a third user,
• wherein the first service request and the second service request are accessible via the third user device;
• selecting, via the third user device, the first service request;
• receiving a third input associated with a request to access the first security device during the first time window,
• wherein the request to access the first security device is associated with an opening of the first service request during the first time window, and
• wherein the third input is received in response to a first movement associated with the third user device;
• sending, based on a proximity of the third user device to the first security device, the request to access the first security device;
• receiving, based on the request to access the first security device and the proximity of the third user device to the first security device, first authentication information,
• wherein the first authentication information comprises first timing information;
• determining, based on the first timing information, a first security key,
• wherein the first security key is associated with the first time window and is valid during at least a portion of the first time window, and
• wherein determining the first security key comprises associating the first timing information with the first time window that is associated with the first security key;
• sending, based on the proximity of the third user device to the first security device and at least a portion of the first authentication information and the first security key, a first authentication response;
• accessing, based on the first authentication response matching a first expected authentication response, the first security device;
• revoking the first security key,
• wherein revoking the first security key is based on a closing of the first service request, and
• wherein revoking the first security key causes access to the first security device to be revoked;
• selecting, via the third user device, the second service request;
• receiving a fourth input associated with a request to access the second security device during the second time window,
• wherein the request to access the second security device is associated with an opening of the second service request during the second time window, and
• wherein the fourth input is received in response to a second movement associated with the third user device;
• sending, based on a proximity of the third user device to the second security device, the request to access the second security device;
• receiving, based on the request to access the second security device and the proximity of the third user device to the second security device, second authentication information,
• wherein the second authentication information comprises second timing information;
• determining, based on the second timing information, a second security key,
• wherein the second security key is associated with the second time window and is valid during at least a portion of the second time window, and
• wherein determining the second security key comprises associating the second timing information with the second time window that is associated with the second security key;
• sending, based on the proximity of the third user device to the second security device and at least a portion of the second authentication information and the second security key, a second authentication response;
• accessing, based on the second authentication response matching a second expected authentication response, the second security device;
• revoking the second security key,
• wherein revoking the second security key is based on a closing of the second service request, and
• wherein revoking the second security key causes access to the second security device to be revoked.

A system comprising:

• a non-transitory computer readable medium;
• and
• a plurality of instructions stored on the non-transitory computer readable medium, wherein the instructions are executed by one or more processors so that the following steps are executed:
• receiving, from a first user device, a request to access a first security device,
• wherein the request to access the first security device is associated with an input received by the first user device in response to a first movement associated with the first user device,
• wherein the request to access the first security device is associated with an opening of a first service request,
• wherein the opening of the first service request is associated with a selection of the first service request via the first user device,
• wherein the first service request is submitted via a second user device and defines a first time window during which the first service request can be opened and access to the first security device is authorized, and
• wherein the first service request is assigned to the first user device;
• determining a proximity of the first user device to the first security device;
• sending, based on the request to access the first security device and the proximity of the first user device to the first security device, first authentication information comprising first timing information;
• generating, based on the first authentication information comprising the first timing information, a first expected authentication response associated with the first timing information;
• determining that a first received authentication response matches the first expected authentication response,
• wherein the first received authentication response is based on the first timing information and a first security key, and
• wherein the first security key is associated with the first time window associated with the first service request;
• allowing, based on the first received authentication response matching the first expected authentication response, access to the first security device;
• denying access to the first security device,
• wherein the access denial to the first security device is based on a revoking of the first security key, and
• wherein the revoking of the first security key is based on a closing of the first service request;
• receiving, from the first user device, a request to access a second security device,
• wherein the request to access the second security device is associated with an input received by the first user device in response to a second movement associated with the first user device,
• wherein the request to access the second security device is associated with an opening of a second service request,
• wherein the opening of the second service request is associated with a selection of the second service request via the first user device,
• wherein the second service request is submitted via a third user device and defines a second time window during which the second service request can be opened and access to the second security device is authorized, and
• wherein the second service request is assigned to the first user device;
• determining a proximity of the first user device to the second security device;
• sending, based on the request to access the second security device and the proximity of the first user device to the second security device, second authentication information comprising second timing information;
• generating, based on the second authentication information comprising the second timing information, a second expected authentication response associated with the second timing information;
• determining that a second received authentication response matches the second expected authentication response,
• wherein the second received authentication response is based on the second timing information and a second security key, and
• wherein the second security key is associated with the second time window associated with the second service request;
• allowing, based on the second received authentication response matching the second expected authentication response, access to the second security device;
• denying access to the second security device,
• wherein the access denial to the second security device is based on a revoking of the second security key, and
• wherein the revoking of the second security key is based on a closing of the second service request.