Methods for simultaneous interaction on a web page by a customer and customer service representative

A computer system for providing enhanced authentication of a client during vocal interaction between the client and a client representative, comprising:

• a memory configured to store instructions;
• a processor disposed in communication with the memory, wherein the processor upon execution of the instructions is configured to:
• initiate a vocal interactive session between the client and the client representative during which an identity of the client is indicated by the client;
• monitor the vocal interactive session in a computer associated with the client representative;
• extract, during the vocal interactive session, data associated with the client without client intervention;
• generate during the vocal interactive session, a dashboard on a computer display of the client representative computer responsive to the monitored vocal interactive session;
• and
• analyze, during the vocal interactive session, the extracted client data, during the vocal interactive session, to authenticate the indicated identity of the client via the dashboard.