System and method for electronically obtaining and displaying contextual information for unknown or unfamiliar callers during incoming call transmissions

A receiving device for electronically retrieving and displaying contextual information for determined unknown or unfamiliar callers during an incoming call from a source device to the receiving device, the receiving device comprising:

• a memory;
• one or more transceivers;
• an output interface;
• and
• one or more processors configured to:
• receive, via the one or more transceivers, an incoming call transmission notification signal associated with the incoming call requesting that a call be established between the receiving device and the source device;
• identify, via the incoming call transmission notification signal, a source identifier identifying a network or hardware address associated with the source device initiating the incoming call to the receiving device;
• provide, via the output interface, an indication of the incoming call and a request to accept the incoming call, a positive response to which will cause the incoming call to be accepted and allow audio and/or video data captured at one of the receiving device and the source device to be provided to the other of the receiving device and the source device over a wired and/or wireless network communicably connecting the source device to the receiving device;
• determine that one of (i) this is a first time that the source device having the source identifier has called this receiving device, (ii) a local address book of the receiving device stored at the receiving device does not include the source device having the source identifier, and (iii) the local address book includes the source device having the source identifier but does not include any associated contextual information including a friendly name associated with a user of the source device to aid a second user of the receiving device in identifying the user of the source device, and responsively:
• access one or more local or remote databases of public safety incident information, talkgroup membership and historical talkgroup call information, vehicle registration information, computer aided dispatch (CAD) records, private call historical information, mobile application historical service information, and historical location information;
• identify, via the one or more local or remote databases using the source identifier of the source device and a destination identifier of the receiving device, contextual information from the local or remote databases associating the source device with the receiving device;
• and
• provide, via the output interface and while providing the indication of and request to accept the incoming call, the identified contextual information.

A system for electronically retrieving and displaying contextual information for determined unknown or unfamiliar callers during an incoming call from a source device to a receiving device, the system comprising:

• one or more infrastructure electronic processing devices configured to:
• receive, at the one or more infrastructure electronic processing devices, an incoming call transmission notification signal associated with the incoming call requesting that a call be established between the receiving device and the source device;
• identify, by the one or more infrastructure electronic processing devices via the incoming call transmission notification signal, a source identifier identifying a network or hardware address associated with the source device initiating the incoming call to the receiving device and identify, via the incoming call transmission notification signal, a destination identifier identifying a second network or second hardware address associated with the receiving device;
• determine, by the one or more infrastructure electronic processing devices, that one of (i) this is a first time that the source device having the source identifier has called the receiving device, (ii) an address book of the receiving device stored in the infrastructure does not include the source device having the source identifier, and (iii) the address book of the receiving device stored in the infrastructure includes the source device having the source identifier but does not include any associated contextual information including a friendly name associated with a user of the source device to aid a second user of the receiving device in identifying the user of the source device, and responsively:
• access, by the one or more infrastructure electronic processing devices, one or more local or remote databases of public safety incident information, talkgroup membership and historical talkgroup call information, vehicle registration information, computer aided dispatch (CAD) records, private call historical information, mobile application historical service information, and historical location information;
• identify, via the one or more local or remote databases using the source identifier of the source device and the destination identifier of the receiving device, contextual information from the local or remote databases associating the source device with the receiving device;
• and
• provide, via one or more wired or wireless infrastructure links, the identified contextual information and a forwarded incoming call notification to the receiving device;
• and
• a receiving device having one or more receiving device electronic processing devices configured to:
• receive, by the one or more receiving device electronic processing devices, the forwarded incoming call notification and the identified contextual information;
• and
• provide, by one or more receiving device electronic processing devices via an output interface of the receiving device, a request to accept the incoming call at the output interface of the receiving device, a positive response to which will cause the incoming call to be accepted and allow audio and/or video data captured at one of the receiving device and the source device to be provided to the other of the receiving device and the source device over a wired and/or wireless network communicably connecting the source device to the receiving device.