A service action guidance engine (“SAGE”), comprising:
- at least one processor;
- and
- a non-transitory computer readable medium communicatively coupled to the at least one processor, the non-transitory computer readable medium having stored thereon computer software comprising a set of instructions that, when executed by the at least one processor, causes the SAGE to:
- autonomously analyze first data to identify any issues with provisioning one or more first services, among a plurality of services, to at least one first customer of a service provider;
- autonomously identify one or more first automation actions from a plurality of automation actions to address at least one first issue identified based on the analysis;
- and
- autonomously send one or more first instructions to one or more first automation bots, among a plurality of automation bots, to perform the identified one or more first automation actions
- based on a determination that the one or more first automation bots have successfully resolved the at least one first issue via the identified one or more first automation actions and based on a determination that dispatch records of the service provider indicate that a field technician has already been dispatched to address the at least one first issue, autonomously sending one or more third instructions cancelling the dispatchment of the field technician to address the at least one first issue;
- autonomously sending one or more first messages indicating that the at least one first issue has been resolved,
- wherein autonomously sending the one or more first messages indicating that the at least one first issue has been resolved comprises at least one of:
- autonomously pushing one or more first notifications containing the one or more first messages to at least one user device associated with the at least one first customer;
- autonomously sending one or more first e-mail messages containing the one or more first messages to the at least one user device associated with the at least one first customer;
- autonomously sending one or more first text messages containing the one or more first messages to the at least one user device associated with the at least one first customer;
- autonomously sending one or more first multimedia messaging service (“MMS”) messages containing the one or more first messages to the at least one user device associated with the at least one first customer;
- autonomously sending one or more first web portal messages containing the one or more first messages to a user account, via a web portal, that is accessible by the at least one first customer;
- autonomously pushing the one or more first notifications containing the one or more first messages to at least one user terminal associated with an agent of the service provider;
- autonomously sending the one or more first e-mail messages containing the one or more first messages to the at least one user terminal associated with the agent of the service provider;
- autonomously sending the one or more first text messages containing the one or more first messages to the at least one user terminal associated with the agent of the service provider;
- autonomously sending the one or more first multimedia messaging service (“MMS”) messages containing the one or more first messages to the at least one user terminal associated with the agent of the service provider;
- or
- autonomously sending the one or more first web portal messages containing the one or more first messages to an agent account, via the web portal, that is accessible by the agent of the service provider.