Baggage management system and server for use in the system

A baggage management system comprising:

• a boarding reception device whereby a user performs a procedure required to board a scheduled boarding plane at a departure airport;
• a loading reception device provided at a loading position where baggage checked-in by the user is loaded onto the scheduled boarding plane at the departure airport;
• an operator terminal carried by an operator working at the loading position;
• and
• a server configured to communicate with the boarding reception device, the loading reception device, and the operator terminal,
• the boarding reception device comprising:
• a tag output unit configured to output a baggage tag provided with an RF tag in which tag information is recorded, the tag information including at least one of a user ID for identifying the user, a boarding pass ID assigned to the user and related to the scheduled boarding plane, and a baggage ID for identifying the baggage checked-in by the user;
• a receiving unit configured to receive the baggage with the outputted baggage tag being attached thereto, and transport the received baggage to the loading position;
• and
• an information transmission unit configured to transmit user-related information including the tag information to the server,
• the server comprising:
• a memory;
• a server reception unit configured to receive the user-related information from the boarding reception device;
• and
• a storage control unit configured to store the user-related information received from the boarding reception device in the memory, and
• the loading reception device comprising:
• a loading reader unit configured to perform wireless communication with the RF tag of the baggage tag attached to the baggage that has arrived at the loading position to thereby read the tag information recorded in the RF tag;
• an information generating unit configured to generate loading position-related information, which is related to a position in the scheduled boarding plane at which the baggage whose tag information has been read by the loading reader unit is to be loaded;
• a loading transmission unit configured to transmit the tag information and the loading position-related information to the server;
• and
• a baggage removal instruction transmission unit configured to transmit, with the operator terminal, a baggage removal instruction including at least part of the user-related information and the loading position-related information associated with the user-related information to the operator terminal, wherein
• the server reception unit is further configured to receive the tag information and the loading position-related information from the loading reception device,
• the storage control unit is further configured to identify the user-related information in the memory including information that matches at least one of the user ID, the boarding pass ID, and the baggage ID included in the tag information received from the loading reception device, and associates the identified user-related information with the loading position-related information received from the loading reception device and stores the associated user-related information and loading position-related information in the memory, and
• the operator terminal comprises:
• an operator terminal display unit;
• a baggage removal instruction reception unit configured to receive the baggage removal instruction from the server;
• and
• a second display control unit configured to cause the operator terminal display unit to display information indicating a position of the baggage based on at least part of the user-related information included in the baggage removal instruction and the loading position-related information.