System for efficient enterprise dispatching

A system comprising:

• a processor;
• a data bus coupled to the processor;
• and
• a non-transitory, computer-readable storage medium embodying computer program code, the non-transitory, computer-readable storage medium being coupled to the data bus, the computer program code interacting with a plurality of computer operations and comprising instructions executable by the processor and configured for:
• monitoring a plurality of data center assets within a data center via a data center monitoring and management console, the data center monitoring and management console including a monitoring module, a management module and a user interface engine, the monitoring module being implemented to monitor procurement, deployment, implementation, operation, management, maintenance, or remediation of a particular data center asset at any point in a lifecycle of the data center asset, the management module being implemented to manage procurement, deployment, implementation, operation, monitoring, maintenance, or remediation of the particular data center asset at any point in the lifecycle of the data center asset, the user interface engine being implemented to generate a user interface for the provision, or receipt, of information associated with the monitoring, or management, of the particular data center asset;
• identifying an issue within the data center, the issue being associated with an operational situation associated with a particular component of a data center asset of the data center;
• generating a remediation task via a data center monitoring and management application executing on the data center monitoring and management console, the remediation task being designed to address the issue within the data center, the remediation task comprising an assignment of a data center remediation operation to a selected data center personnel, the selected data center personnel being selected from a set of available data center personnel, the selected data center personnel being the data center personnel most likely to remediate the issue;
• and,
• performing the data center remediation operation based upon the remediation task, the data center remediation operation being performed by the selected data center personnel.

A non-transitory, computer-readable storage medium embodying computer program code, the computer program code comprising computer executable instructions configured for:

• monitoring a plurality of data center assets within a data center via a data center monitoring and management console, the data center monitoring and management console including a monitoring module, a management module and a user interface engine, the monitoring module being implemented to monitor procurement, deployment, implementation, operation, management, maintenance, or remediation of a particular data center asset at any point in a lifecycle of the data center asset, the management module being implemented to manage procurement, deployment, implementation, operation, monitoring, maintenance, or remediation of the particular data center asset at any point in the lifecycle of the data center asset, the user interface engine being implemented to generate a user interface for the provision, or receipt, of information associated with the monitoring, or management, of the particular data center asset;
• identifying an issue within the data center, the issue being associated with an operational situation associated with a particular component of a data center asset of the data center;
• generating a remediation task via a data center monitoring and management application executing on the data center monitoring and management console, the remediation task being designed to address the issue within the data center, the remediation task comprising an assignment of a data center remediation operation to a selected data center personnel, the selected data center personnel being selected from a set of available data center personnel, the selected data center personnel being the data center personnel most likely to remediate the issue;
• and,
• performing the data center remediation operation based upon the remediation task, the data center remediation operation being performed by the selected data center personnel.