System and method for automatically monitoring and diagnosing user experience problems

A system for diagnosing a problem of a website, the website comprising a plurality of webpages, and the system comprising one or more processors configured to:

• receive a list of potential user experience problems;
• extract click data from the website;
• process the extracted click data by processing the extracted click data into at least one forward gram, and at least one reverse gram;
• train an analytics engine based on the processed click data;
• and
• use the trained analytics engine to diagnose the problem of the website with a potential user experience problem of the received list of potential user experience problems.

A computer-implemented method for diagnosing a problem of a website, the website comprising a plurality of webpages, and the method comprising, via one or more processors:

• with a webpage interaction processor, receiving a list of potential user experience problems;
• with the webpage interaction processor, extracting click data from the website;
• with the webpage interaction processor, processing the extracted click data by processing the extracted click data into at least one forward gram, and at least one reverse gram;
• training an analytics engine based on the processed click data;
• and
• with the trained analytics engine, diagnosing the problem of the website with a potential user experience problem of the received list of potential user experience problems.