Method for the remote-controlled handling of an error finding in a means of transport, means of transport, backend server and system

A means of transport configured to:

• determine an error report,
• send a message concerning the error report to a back-end server,
• receive a configuration request in response to the error report message, wherein the configuration request represents a union set of respective configuration requirements, wherein the configuration requirement is information regarding components of the means of transport associated with an error pattern determined based on the error report,
• create a configuration specification including configuration data of the means of transport with regard to the union set of the respective configuration requirements in response to the configuration request and send it to the back-end server in response to the configuration request, and
• receive a troubleshooting operation in response to the configuration specification.

A back-end server, configured to:

• automatically receive an error report from a means of transport,
• automatically search for error patterns that match the error report and, depending on this, determine a respective configuration requirement, wherein the configuration requirement is information regarding components of the means of transport associated with the determined error pattern,
• automatically generating a configuration request representing a union set of the respective configuration requirements and sending it to the means of transport,
• receive a configuration specification including configuration data of the means of transport with regard to the union set of the respective configuration requirements in response to the configuration request, and
• automatically determine a troubleshooting operation based on the configuration specification.