Systems and methods for queue control based on client-specific protocols

A system for assigning a queue position to each of a plurality of user device, the system comprising:

• one or more processors;
• a non-transitory computer-readable storage medium containing instructions which, when executed on the one or more processors, cause the one or more processors to perform operations including:
• generating an interface configured to enable a user device to transmit a request for assignment of one or more access rights to a resource;
• receiving a communication from each user device of a plurality of user devices, and the communication from each user device including a request to access the interface;
• retrieving a plurality of user parameters, each user parameter of the plurality of user parameters being associated with a user device from which a communication was received;
• executing a protocol, the execution of the protocol causing the plurality of user parameters to be normalized, wherein normalizing the plurality of user parameters includes modifying at least one user parameter of the plurality of user parameters to bias access to the interface towards a target group of user devices from amongst the plurality of user devices;
• encoding the plurality of user parameters;
• transmitting the plurality of user parameters to a queuing system;
• decoding, by the queuing system, the plurality of user parameters to extract a user identifier representing a user and the plurality of user parameters;
• assigning a queue position of a digital queue to each of the plurality of user devices, the assignment of the queue position being based on the user identifier, the plurality of user parameters, and the digital queue representing an ordinal arrangement of the plurality of user devices that are awaiting access to the interface;
• and
• selecting, at a regular or irregular interval, one or more user devices of the plurality of user devices, the selection being based on the ordinal arrangement of the plurality of user devices, and each user device of the one or more user devices being granted access to the interface.

A computer-program product tangibly embodied in a non-transitory machine-readable storage medium, including instructions configured to cause a processing apparatus to perform operations including:

• generating an interface configured to enable a user device to transmit a request for assignment of one or more access rights to a resource;
• receiving a communication from each user device of a plurality of user devices, and the communication from each user device including a request to access the interface;
• retrieving a plurality of user parameters, each user parameter of the plurality of user parameters being associated with a user device from which a communication was received;
• executing a protocol, the execution of the protocol causing the plurality of user parameters to be normalized, wherein normalizing the plurality of user parameters includes modifying at least one user parameter of the plurality of user parameters to bias access to the interface towards a target group of user devices from amongst the plurality of user devices
• encoding the plurality of user parameters;
• transmitting the plurality of user parameters to a queuing system;
• decoding, by the queuing system, the plurality of user parameters to extract a user identifier representing a user and the plurality of user parameters;
• assigning a queue position of a digital queue to each of the plurality of user devices, the assignment of the queue position being based on the user identifier and the plurality of user parameters, and the digital queue representing an ordinal arrangement of the plurality of user devices that are awaiting access to the interface;
• and
• selecting, at a regular or irregular interval, one or more user devices of the plurality of user devices, the selection being based on the ordinal arrangement of the plurality of user devices, and each user device of the one or more user devices being granted access to the interface.