Predictive resource management

A service visualization system, comprising:

• a memory configured to store computer-executable instructions;
• and
• a processor configured to access the memory and execute the computer-executable instructions to at least:
• receive user data associated with a user of a plurality of users, the user assigned to a service unit of a plurality of service units of a service facility, the user data maintained by a service management system of a service organization, and the service facility being one of a plurality of service facilities affiliated with the service organization;
• input the user data into a classification model of the service visualization system;
• determine, by the classification model, a classification for the user, the classification identifying at least one of a condition or service status of the user;
• assign the user to a user group based at least in part on the classification of the user, the classification being common with members of the user group;
• determine resource status data corresponding to a resource status of a resource of the service facility, the resource associated with the assigned service unit;
• assign the resource to a resource group based at least in part on the resource status, the resource status being common with members of the resource group;
• generate a visual representation of at least a portion of the assigned service unit of the service facility based at least in part on the assigned user group of the user and the assigned resource group of the resource;
• and
• provide the visual representation to a user device of a user service provider for use in coordinating user service for the user among service units of the service facility.

One or more non-transitory computer-readable storage devices comprising computer-executable instructions that, when executed by one or more computer systems of a service visualization system, cause the one or more computer systems to perform operations, comprising:

• receiving user data associated with a user of a plurality of users, the user assigned to a service unit of a plurality of service units of a service facility, the user data maintained by a service management system of a service organization, and the service facility being one of a plurality of service facilities affiliated with the service organization;
• inputting the user data into a classification model of the service visualization system;
• determining, by the classification model, a classification for the user, the classification identifying at least one of a condition or service status of the user;
• assigning the user to a user group based at least in part on the classification of the user, the classification being common with members of the user group;
• determining resource status data corresponding to a resource status of a resource of the service facility, the resource associated with the assigned service unit;
• assigning the resource to a resource group based at least in part on the resource status, the resource status being common with members of the resource group;
• generating a visual representation of at least a portion of the assigned service unit of the service facility based at least in part on the assigned user group of the user and the assigned resource group of the resource;
• and
• providing the visual representation to a user device of a user service provider for use in coordinating user service for the user among service units of the service facility.