Automatic extraction of conversation highlights
OwnerVarsha Ravikumar Embar, Karthik Raghunathaninventors
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Abstract
This disclosure describes techniques for generating a conversation summary. The techniques may include processing at least one statement indication of the conversation to determine at least one statement that is a candidate highlight of the conversation. The techniques may further include applying linguistic filtering rules to the candidate highlight to determine the candidate highlight is an actual highlight. The techniques may further include generating the conversation summary including providing the actual highlight as at least a portion of the conversation summary.
Claims20
A computer-implemented method of processing a conversation to generate a conversation summary including highlights of the conversation, comprising:
- matching at least one statement indication of the conversation to one of a plurality of trigger phrases;
- based at least in in part on the matching, determining at least one statement that is a candidate highlight of the conversation;
- applying linguistic filtering rules to the candidate highlight to determine the candidate highlight is an actual highlight;
- determining a topic of a sentence in which the actual highlight occurs;
- determining which sentences occurring in the conversation directly before and after the sentence in which the actual highlight occurs have a same topic as the sentence in which the actual highlight occurs;
- automatically generating an augmented highlight, by a processor, that includes the sentence in which the actual highlight occurs and at least the sentences occurring in the conversation directly before and after the sentence in which the actual highlight occurs that have the same topic as the sentence in which the actual highlight occurs;
- automatically generating a conversation summary, by the processor, including providing the augmented highlight as at least a portion of the conversation summary, and
- outputting the conversation summary to a display device of a conversation participant.
One or more non-transitory computer-readable storage media storing computer-readable instructions that, when executed, instruct one or more processors to perform operations comprising:
- matching at least one statement indication of a conversation to one of a plurality of trigger phrases;
- based at least in in part on the matching, determining at least one statement that is a candidate highlight of the conversation;
- applying linguistic filtering rules to the candidate highlight to determine the candidate highlight is an actual highlight;
- determining a topic of a sentence in which the actual highlight occurs;
- determining which sentences occurring in the conversation directly before and after the sentence in which the actual highlight occurs have a same topic as the sentence in which the actual highlight occurs;
- automatically generating an augmented highlight, by a processor, that includes the sentence in which the actual highlight occurs and at least the sentences occurring in the conversation directly before and after the sentence in which the actual highlight occurs that have the same topic as the sentence in which the actual highlight occurs;
- automatically generating a conversation summary, by the processor, including providing the augmented highlight as at least a portion of the conversation summary;
- and
- outputting the conversation summary to a display device of a conversation participant.
An apparatus, comprising:
- one or more processors;
- and
- one or more non-transitory computer-readable media storing computer-executable instructions that, when executed by the one or more processors, cause the one or more processors to perform operations of:
- matching at least one statement indication of a conversation to one of a plurality of trigger phrases;
- based at least in in part on the matching, determining at least one statement that is a candidate highlight of the conversation;
- applying linguistic filtering rules to the candidate highlight to determine the candidate highlight is an actual highlight;
- determining a topic of a sentence in which the actual highlight occurs;
- determining which sentences occurring in the conversation directly before and after the sentence in which the actual highlight occurs have a same topic as the sentence in which the actual highlight occurs;
- automatically generating an augmented highlight, by a processor, that includes a sentence in which the actual highlight occurs and at least the sentences occurring in the conversation directly before and after the sentence in which the actual highlight occurs that have the same topic as the sentence in which the actual highlight occurs;
- automatically generating a conversation summary, by the processor, including providing the augmented highlight as at least a portion of the conversation summary;
- and
- outputting the conversation summary to a display device of a conversation participant.
Dependencies are inferred from the claim text.