Refrigeration unit usage diagnostic and evaluation

A computer-implemented method for evaluation and diagnostics of a transport refrigeration unit, the method comprising:

• receiving, by a processor, customer usage data associated with the transport refrigeration unit;
• obtaining customer business data associated with a customer business operation, wherein the customer business data is obtained using sensors associated with the transport refrigeration unit, and wherein the sensors comprise a thermostat for the transport refrigeration unit and a door sensor associated with an outside door of the transport refrigeration unit;
• obtaining environmental data associated with the transport refrigeration unit, including obtaining outside air temperature and outside air humidity;
• determining an action for the transport refrigeration unit based at least in part on the customer usage data and customer business data, wherein the action comprises adjustment of a temperature of the thermostat downward in response to the transport refrigeration unit having an upcoming stop, outside air temperature and outside air humidity;
• operating a component of the transport refrigeration unit to implement the action for the transport refrigeration unit.