Augmenting user responses to queries
AssigneeInternational Business Machines Corporation
InventorsIndervir Singh Banipal, Shikhar Kwatra, Nadiya Kochura, Sourav Mazumder
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Abstract
Generating a query response by receiving data for a non-user utterance, determining a question answering (QA) system response to the non-user utterance, receiving data for a user utterance responsive to the non-user utterance, determining a confidence score for the user utterance, determining a deviation between the user utterance and the QA system response, and providing the QA system response according to a combination of the deviation and the confidence score.
Claims18
A method for generating a query response, the method comprising:
- receiving, by one or more computer processors, data for an utterance;
- determining, by the one or more computer processors, a first vector representation for a question answering system response to the utterance;
- receiving, by the one or more computer processors, data for a user utterance responsive to the utterance;
- determining, by the one or more computer processors, a second vector representation and a confidence score for the user utterance;
- determining, by the one or more computer processors, a deviation between the first vector representation and the second vector representation;
- and
- providing, by the one or more computer processors, the question answering system response according to a communication context factor and a combination of the deviation and the confidence score.
A computer program product for generating a query response, the computer program product comprising one or more computer readable storage devices and collectively stored program instructions on the one or more computer readable storage devices, the stored program instructions comprising:
- program instructions to receive data for an utterance;
- program instructions to determine a first vector representation for a question answering system response to the utterance;
- program instructions to receive data for a user utterance responsive to the utterance;
- program instructions to determine a second vector representation and a confidence score for the user utterance;
- program instructions to determine a deviation between the first vector representation and the second vector representation;
- and
- program instructions to provide the question answering system response according to a communication context factor and a combination of the deviation and the confidence score.
A computer system for generating a query response, the computer system comprising:
- one or more computer processors;
- one or more computer readable storage devices;
- and
- stored program instructions on the one or more computer readable storage devices for execution by the one or more computer processors, the stored program instructions comprising:
- program instructions to receive data for an utterance;
- program instructions to determine a first vector representation for a question answering system response to the utterance;
- program instructions to receive data for a user utterance responsive to the utterance;
- program instructions to determine a second vector representation and a confidence score for the user utterance;
- program instructions to determine a deviation between the first vector representation and the second vector representation;
- and
- program instructions to provide the question answering system response according to a communication context factor and a combination of the deviation and the confidence score.
Dependencies are inferred from the claim text.