Communication method and device

A real-time communication method between i) at least one person, referred to as client, the client being located in a real physical space known as a client space and ii) at least one remote person, referred to as advisor, the advisor being located in a real physical space known as an advisor space, the advisor providing real-time instructions and indications to the client,

• wherein the instructions and indications regard design, production, use, repair, maintenance, consultation, localization, destruction, disposal, localization and elimination, guidance of one or more products located in a real physical space referred to as a product space,
• wherein the client space is provided with one or more receiving means and at least a client display means for receiving and displaying images,
• wherein the client display means in the client space are positioned such as to enable the client to see the images displayed on the client display means located in the client space,
• wherein the advisor space is provided with one or more of the receiving means and at least an advisor display means for receiving and displaying images,
• wherein image sensors and sound sensors are located in a real physical space referred to as an image capture space,
• wherein a real physical space referred to as advisor image recapture space is associated with the advisor space, the advisor image recapture space being provided with sensors that film the advisor in interaction with displayed images on the advisor display means located in the advisor space to thereby provide recapture images of the advisor in interaction with displayed images on the advisor display means located in the advisor space,
• the advisor space being connected to the client space via a first communication connection to communicate to the client space the provided recapture images of the advisor and thereby have the advisor provide the real-time instructions and indications to the client,
• the first communication connection comprising a first wired digital connection and/or a first wireless digital connection,
• the advisor space being connected to the capture space via a second communication connection,
• the second communication connection comprising a second wired digital connection and/or a second wireless digital connection,
• the method comprising:
• a capturing step of using the image sensors and the sound sensors located in the image capture space to capture images and sounds of the client in the client space thereof, and/or to capture images and sounds of the products in the product space thereof;
• a transmitting step of transmitting via the second communication connection the images and the sounds captured in said capturing step to the advisor space;
• a displaying step of displaying said images received via the second communication connection on the advisor display means located in the advisor space;
• positioning the advisor next to said images displayed on the advisor display means located in the advisor space such as to enable the advisor to interact with the images being displayed on the advisor display means located in the advisor space, the advisor interacting with the images being displayed either directly or indirectly via pointing means of laser or stick type;
• using the sensors provided in the advisor image recapture space to film the advisor in interaction with the displayed images on the advisor display means located in the advisor space to thereby provide real-time recapture images of the advisor in interaction with displayed images on the advisor display means located in the advisor space,
• wherein the real-time recapture images of the advisor in interaction with displayed images comprise the images displayed on the advisor display means of the advisor space and at least a portion of the body of the advisor in interaction with the images displayed, the recapture images of the advisor in interaction with displayed images not comprising images of the advisor space, or
• wherein the real-time recapture images of the advisor in interaction with displayed images comprise the images displayed on the advisor display means of the advisor space and the pointing means of the advisor in interaction with the images displayed, the recapture images of the advisor in interaction with displayed images not comprising images of the advisor space;
• and
• directly transmitting the provided real-time recapture images of the advisor in interaction with displayed images on the advisor display means located in the advisor space from the advisor image recapture space to the client space via the first communication connection to display said real-time recapture images of the advisor in interaction with displayed images on the advisor display means located in the advisor space on the client display means located in the client space, such that the client in real-time sees, in the provided real-time recapture images displayed on the client display means located in the client space, the advisor move either in the client space, or in the product space.