Techniques for bidirectional cross-platform communications

An apparatus for data processing, comprising:

• a processor;
• memory coupled with the processor;
• and
• instructions stored in the memory and executable by the processor to cause the apparatus to:
• receive, at a communication process flow management service and from an intermediary service that manages communications between the communication process flow management service and a communication platform, a request to modify a communication process flow that controls electronic communications between a tenant of the communication process flow management service and a plurality of users associated with the tenant, the request indicating metadata from the communication platform and information associated with the tenant, wherein the communication platform is separate from the intermediary service and the communication process flow management service;
• perform, at the communication process flow management service and based at least in part on the request, one or more actions on the communication process flow;
• generate, by the communication process flow management service, a data object that indicates the one or more actions performed on the communication process flow;
• and
• transmit, from the communication process flow management service to the communication platform, a message that is configured to cause posting of the data object into a communication channel of the communication platform.

A non-transitory computer-readable medium storing code for data processing, the code comprising instructions executable by a processor to:

• receive, at a communication process flow management service and from an intermediary service that manages communications between the communication process flow management service and a communication platform, a request to modify a communication process flow that controls electronic communications between a tenant of the communication process flow management service and a plurality of users associated with the tenant, the request indicating metadata from the communication platform and information associated with the tenant, wherein the communication platform is separate from the intermediary service and the communication process flow management service;
• perform, at the communication process flow management service and based at least in part on the request, one or more actions on the communication process flow;
• generate, by the communication process flow management service, a data object that indicates the one or more actions performed on the communication process flow;
• and
• transmit, from the communication process flow management service to the communication platform, a message that is configured to cause posting of the data object into a communication channel of the communication platform.