Systems and methods for handling calls based on call insight information

A device, comprising:

• one or more processors configured to:
• generate, based on audio data of a first call between a first user and a second user, time series data associated with an audio signal of the first call;
• process, using a first machine learning model, the time series data to generate first call insight information regarding one or more first insights associated with the first call;
• process the audio data to generate image data associated with the audio signal,
• wherein the image data identifies at least one of a waveform of the audio signal or a spectrogram of the audio signal;
• process, using a second machine learning model, the image data to generate second call insight information regarding one or more second insights associated with the first call;
• and
• cause an action to be performed based on the first call insight information and the second call insight information,
• wherein the action is performed during the first call or during a second call subsequent to the first call.

A non-transitory computer-readable medium storing a set of instructions, the set of instructions comprising:

• one or more instructions that, when executed by one or more processors of a device, cause the device to:
• obtain transcription data generated based on transcribing a first call between a first user and a second user;
• process, using a first machine learning model, the transcription data to generate first call insight information regarding one or more first insights associated with the first call;
• obtain time series data associated with an audio signal during the first call;
• process, using a second machine learning model, the time series data to generate second call insight information regarding one or more second insights associated with the first call;
• obtain image data associated with the first call,
• wherein the image data identifies at least one a waveform associated with the audio signal or a spectrogram associated with the audio signal;
• process, using a third machine learning model, the image data to obtain third call insight information regarding one or more third insights associated with the first call;
• combine the first call insight information, the second call insight information, and the third call insight information to generate combined call insight information;
• and
• at least one of:
• cause a voicebot to be trained, based on a first portion of the combined call insight information;
• cause a second call to be routed to a user device of the first user, based on a second portion of the combined call insight information;
• or
• control an operation of the user device during the first call or the second call, based on a third portion of the combined call insight information.