Omnichannel communication widget

A method of providing a live chat function by a communication integrator system, said method comprising:

• receiving a request from a client device to provide web content for a frame in a web document, said web document being provided to said client device by a web server;
• transmitting said requested web content to said client device, said requested web content comprising an application for providing said live chat function, said application communicating with said communication integrator system when said application is executed by said client device;
• exchanging a first plurality of messages between said client device and said web server via said application, said first plurality of messages being associated with a first user identifier, said first plurality of messages including at least one agent message received at said system and forwarded from said system to said client device;
• determining a first plurality of dates and times of receipt or transmission of said first plurality of messages;
• system presenting, in the frame, a plurality of options to select a plurality of different communication channels and receive, via the application, a selection of a particular option among the plurality of options corresponding to a further communication channel among the plurality of different communication channels, the further communication channel being different than the live chat function, the plurality of different communication channels comprising two or more of e-mail, FACEBOOK MESSENGER, WHATSAPP server, SIGNAL, WECHAT server, LINE, TELEGRAM, short message service (SMS);
• system determining that said system has previously received a second user identifier that is associated with the further communication channel and has authenticated the validity of the second user identifier, and in response, said system transmitting a confirming message to a further client device via the further communication channel;
• exchanging a second plurality of messages between said further client device and said web server via the further communication channel, said second plurality of messages being associated with a second user identifier, including receiving at least a second agent message from said web server and forwarding said second agent message to said further client device via the further communication channel;
• determining a second plurality of dates and times of receipt or transmission of said second plurality of messages;
• determining whether said first user identifier and said second user identifier correspond to a single user;
• and
• displaying a uniform view of messages exchanged using the plurality of different communication channels via the live chat function, the uniform view comprising said first plurality of messages and said second plurality of messages on said client device via said application upon determining that said first user identifier and said second user identifier correspond to a single user, said messages in said uniform view being ordered in chronological order based on said first and second pluralities of dates and times of receipt or transmission,
• wherein said method further comprises receiving said second user identifier from said client device via said application or obtaining said second user identifier from a storage device and further comprises determining whether said second user identifier has been authenticated for any company or organization.

A non-transitory computer readable medium for storing instructions when executed on a computer system perform a method of providing a live chat function by a communication integrator system, said method comprising:

• receiving a request from a client device to provide web content for a frame in a web document, said web document being provided to said client device by a web server;
• transmitting said requested web content to said client device, said requested web content comprising an application for providing said live chat function, said application communicating with said communication integrator system when said application is executed by said client device;
• exchanging a first plurality of messages between said client device and said web server via said application, said first plurality of messages being associated with a first user identifier, said first plurality of messages including at least one agent message received at said system and forwarded from said system to said client device;
• determining a first plurality of dates and times of receipt or transmission of said first plurality of messages;
• system presenting, in the frame, a plurality of options to select a plurality of different communication channels and receive, via the application, a selection of a particular option among the plurality of options corresponding to a further communication channel among the plurality of different communication channels, the further communication channel being different than the live chat function, the plurality of different communication channels comprising two or more of e-mail, FACEBOOK MESSENGER, WHATSAPP server, SIGNAL, WECHAT server, LINE, TELEGRAM, short message service (SMS);
• system determining that said system has previously received a second user identifier that is associated with the further communication channel and has authenticated the validity of the second user identifier, and in response, said system transmitting a confirming message to a further client device via the further communication channel;
• exchanging a second plurality of messages between said further client device and said web server via the further communication channel, said second plurality of messages being associated with a second user identifier, including receiving at least a second agent message from said web server and forwarding said second agent message to said further client device via the further communication channel;
• determining a second plurality of dates and times of receipt or transmission of said second plurality of messages;
• determining whether said first user identifier and said second user identifier corresponds to a single user;
• and
• displaying a uniform view of messages exchanged using the plurality of different communication channels via the live chat function, the uniform view comprising said first plurality of messages and said second plurality of messages on said client device via said application upon determining that said first user identifier and said second user identifier correspond to a single user, said messages in said uniform view being ordered in chronological order based on said first and second pluralities of dates and times of receipt or transmission,
• wherein said method further comprises receiving said second user identifier from said client device via said application or obtaining said second user identifier from a storage device and further comprises determining whether said second user identifier has been authenticated for any company or organization.

A system for providing a live chat function, said system comprising:

• at least one input interface;
• at least one output interface;
• and
• at least one processor configured to:
• receive, via said at least one input interface, a request from a client device to provide web content for a frame in a web document, said web document being provided to said client device by a web server,
• transmit, via said at least one output interface, said requested web content to said client device, said requested web content comprising an application for providing said live chat function, said application communicating with said system when said application is executed by said client device,
• exchange a first plurality of messages between said client device and said web server via said application, said first plurality of messages being associated with a first user identifier, said first plurality of messages including at least one agent message received at said system and forwarded from said system to said client device,
• said system presenting, in the frame, a plurality of options to select a plurality of different communication channels and receive, via the application, a selection of a particular option among the plurality of options corresponding to a further communication channel among the plurality of different communication channels, the further communication channel being different than the live chat function, the plurality of different communication channels comprising two or more of e-mail, FACEBOOK MESSENGER, WHATSAPP server, SIGNAL, WECHAT server, LINE, TELEGRAM, short message service (SMS),
• said system determining that said system has previously received a second user identifier that is associated with the further communication channel and has authenticated the validity of the second user identifier, and in response, said system transmitting a confirming message to a further client device via the further communication channel,
• exchange a second plurality of messages between said further client device and said web server via the further communication channel, said second plurality of messages being associated with a second user identifier, including receiving at least a second agent message from said web server and forwarding said second agent message to said further client device via the further communication channel,
• determine whether said first user identifier and said second user identifier correspond to a single user,
• display a uniform view of messages exchanged using the plurality of different communication channels via the live chat function,
• wherein said at least one processor is configured to receive said second user identifier from said client device via said application or obtain said second user identifier from a storage device and determine whether said second user identifier has been authenticated for any company or organization.

A method of providing a live chat function by a communication integrator system, said method comprising:

• receiving a request from a client device to provide web content for a frame in a web document, said web document being provided to said client device by a web server;
• transmitting said requested web content to said client device, said requested web content comprising an application for providing said live chat function, said application communicating with said communication integrator system when said application is executed by said client device;
• exchanging a first plurality of messages between said client device and said web server via said application, said first plurality of messages being associated with a first user identifier, said first plurality of messages including at least one agent message received at said system and forwarded from said system to said client device;
• presenting, in the frame, a plurality of options to select a plurality of different communication channels and receive, via the application, a selection of a particular option among the plurality of options corresponding to a further communication channel among the plurality of different communication channels, the further communication channel being different than the live chat function, the plurality of different communication channels comprising two or more of e-mail, FACEBOOK MESSENGER, WHATSAPP server, SIGNAL, WECHAT server, LINE, TELEGRAM, short message service (SMS);
• determining that said system has previously received a second user identifier that is associated with the further communication channel and has authenticated the validity of the second user identifier, and in response, said system transmitting a confirming message to a further client device via the further communication channel;
• exchanging a second plurality of messages between said further client device and said web server via the further communication channel, said second plurality of messages being associated with a second user identifier, including receiving at least a second agent message from said web server and forwarding said second agent message to said further client device via the further communication channel;
• and
• determining whether said first user identifier and said second user identifier correspond to a single user,
• displaying a uniform view of messages exchanged using the plurality of different communication channels via the live chat function,
• wherein said method further comprises receiving said second user identifier from said client device via said application or obtaining said second user identifier from a storage device and further comprises determining whether said second user identifier has been authenticated for any company or organization.

A non-transitory computer readable medium for storing instructions when executed on a computer system perform a method of providing a live chat function by a communication integrator system, said method comprising:

• receiving a request from a client device to provide web content for a frame in a web document, said web document being provided to said client device by a web server;
• transmitting said requested web content to said client device, said requested web content comprising an application for providing said live chat function, said application communicating with said communication integrator system when said application is executed by said client device;
• —exchanging a first plurality of messages between said client device and said web server via said application, said first plurality of messages being associated with a first user identifier, said first plurality of messages including at least one agent message received at said system and forwarded from said system to said client device;
• presenting, in the frame, a plurality of options to select a plurality of different communication channels and receive, via the application, a selection of a particular option among the plurality of options corresponding to a further communication channel among the plurality of different communication channels, the further communication channel being different than the live chat function, the plurality of different communication channels comprising two or more of e-mail, FACEBOOK MESSENGER, WHATSAPP server, SIGNAL, WECHAT server, LINE, TELEGRAM, short message service (SMS);
• determining that said system has previously received a second user identifier that is associated with the further communication channel and has authenticated the validity of the second user identifier, and in response, said system transmitting a confirming message to a further client device via the further communication channel;
• exchanging a second plurality of messages between said further client device and said web server via the further communication channel, said second plurality of messages being associated with a second user identifier, including receiving at least a second agent message from said web server and forwarding said second agent message to said further client device via the further communication channel;
• displaying a uniform view of messages exchanged using the plurality of different communication channels via the live chat function;
• wherein said method further comprises receiving said second user identifier from said client device via said application or obtaining said second user identifier from a storage device and further comprises determining whether said second user identifier has been authenticated for any company or organization.