System and method for implementing a softphone emergency dialing architecture

A method that executes an emergency dialing feature on a softphone implementation, the method comprising the steps of:

• receiving, via an interface, an emergency interaction from the user originating from a remote region that is different from the registered home region and wherein the interface that communicates with a user via a device that executes a softphone application registered at a home region;
• validating, via a computer processor and based on the emergency interaction, a thin client MAC against a network switch identifier, where the validation is performed against a technology infrastructure and referential data;
• performing a database dip to identify caller information including current location data;
• communicating, via the interface, a confirmation message to the user;
• routing, via a cloud communication platform, a call to a regional session border controller based at least in part on the current location data;
• and
• executing, via the computer processor, an emergency call with a local calling number associated with the remote region.