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AssigneeWells Fargo Bank, N.A.
InventorsNathan Craig Bricklin, Gregory John Hansen, Chris Theodore Kalaboukis, Adnan Khan, Kathleen E. McGinn, Ryan Benjamin Miller, Wairnola Marria Rhodriquez
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Systems and techniques for automated voice assistant personality selector are described herein. A task may be identified that is to be completed by a user of a voice-enabled virtual assistant. A response may be output in connection with the task using a default personality for the voice-enabled virtual assistant selected based on the task. A task completion checkpoint may be determined for the task. It may be identified that the task completion checkpoint has not been reached. A personality profile of the user may be compared to personality data of a set of voice-enabled virtual assistant profiles corresponding to respective members of a set of available voice personalities for the voice-enabled virtual assistant. An escalation personality may be selected for the voice-enabled virtual assistant based the comparison and the task. Commands for facilitating user completion of the task may be transmitted via the voice-enabled virtual assistant using the selected escalation personality.
A system for virtual assistant personality escalation, the system comprising:
At least one machine readable medium including instructions for virtual assistant personality escalation that, when executed by at least one processor, cause the at least one processor to perform operations to:
A method for virtual assistant personality escalation, the method comprising:
Dependencies are inferred from the claim text.