Systems and methods for real time online to offline (O2O) shopping in and messaging to physical retail stores

A non-transitory computer-readable medium storing a program, which when executed by a computer, causes the computer to perform a method for communication between a shopper and a physical store, the method comprising:

• displaying physical store information and categorized product information in a computer application;
• receiving an input from a mobile communication device of the shopper via the computer application indicating a product of interest to the shopper;
• outputting selected product information about the product of interest, selected physical store information indicating a physical store that is selling the product of interest, a particular salesperson who is currently selling the product of interest at the physical store, and a talk-to-store button embedded in a picture of the product of interest, to the mobile communication device of the shopper via the computer application based on the input received from the shopper;
• receiving a talk-to-store request for real time digital communication with the particular salesperson at the physical store via the computer application from the mobile communication device of the shopper in relation to the selected product information and the selected physical store information, wherein the talk-to-store request is activated by pressing the talk-to-store button on a screen of the mobile communication device, and the talk-to-store button is linked to the selected product information and the selected physical store information;
• and
• establishing a real time digital communication session between a communication device of the particular salesperson at the physical store and the mobile communication device of the shopper based on the talk-to-store request, during which the particular salesperson provides additional product information to the shopper;
• and
• receiving and storing, in the computer application, pictures from other shoppers and third parties, wherein the physical store information of the physical store is embedded in the pictures by the computer application;
• wherein the real time digital communication session comprises at least one of Chat, VoIP, and video calling.

A system for communication between a shopper and a physical store, the system comprising:

• a memory;
• and
• a processing device, coupled to the memory, wherein the processing device is configured to:
• display, on a mobile communication device of the shopper, physical store information and categorized product information in a computer application;
• receive an input from the mobile communication device of the shopper via the computer application indicating a product of interest to the shopper;
• output selected product information about the product of interest, selected physical store information indicating a physical store that is selling the product of interest, a particular salesperson who is currently selling the product of interest at the physical store, and a talk-to-store button embedded in a picture of the product of interest, to the mobile communication device of the shopper via the computer application based on the input received from the shopper;
• receive a talk-to-store request for real time digital communication with the particular salesperson at the physical store via the computer application from the mobile communication device of the shopper in relation to the selected product information and the selected physical store information, wherein the talk-to-store request is activated by pressing the talk-to-store button on a screen of the mobile communication device, and the talk-to-store button is linked to the selected product information and the selected physical store information;
• and
• establish a real time digital communication session between a communication device of the particular salesperson at the physical store and the mobile communication device of the shopper based on the talk-to-store request, during which the particular salesperson provides additional product information to the shopper;
• and
• receive and store, in the computer application, pictures from other shoppers and third parties, wherein the physical store information of the physical store is embedded in the pictures by the computer application;
• wherein the real time digital communication session comprises at least one of Chat, VoIP, and video calling.