US 11,443,362 B2Granted

Messaging interface for managing order changes

AssigneeMaplebear Inc.

InventorsCamille van Horne, Philip Goolkasian

Life of this patent

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Abstract

In a delivery service, a picker retrieves items specified in an order by a customer. If a picker encounters an issue with an item in the order, the picker may select, via a user interface, the item and an associated template message, which requests input from the customer regarding a course of action for the item, to send to the customer. The customer may select, via another user interface, a template message describing a course of action for the item. In response to receiving one of a subset of template messages, the online concierge system displays via the user interface, a set of replacement options to the customer, who may select one of the replacement options to be sent to the picker with the template message.

Claims30

Dependent claims

A non-transitory computer-readable storage medium storing instructions configured to, in response to execution by a processor, cause the processor to:

transmit an order to a client device, the order including a plurality of items;
receive a message from the client device indicating an item of the plurality of items is not available, the message received via a chat interface;
display, via the chat interface, a set of two or more template messages, wherein each template message is an editable message that indicates a course of action for the item;
receive a selection of one of the template messages in the set;
receive, via the chat interface, one or more edits to the selected template message;
in response to receiving one of a subset of the set of template messages as the selection:
display, via the chat interface, a set of replacement options for the item,
receive a selection of one of the replacement options, and
insert the selected replacement option to the received template message;
and
transmit the received template message to the client device, the template message including the selected replacement option and the one or more edits.

8 more elements

Dependencies are inferred from the claim text.

Facts

Application: 16/677,350Filed 7 Nov 2019
Published: US 2021/0142391 A113 May 2021
Granted: 13 Sep 2022
Term ends: Not estimatedThe source records don’t support an estimate.

Classification10 codes

G06Q 30/0635
Managing shopping lists, e.g. compiling or processing purchase lists: replenishment orders; recurring orders
G06F 3/0482
Based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like…:…
G06F 3/04842
For the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a…:…
G06Q 30/0641
Electronic shopping [e-shopping]: utilising user interfaces specially adapted for shopping

Family

US 2021/0142391 A1Pre-grant publication · published 13 May 2021
US 11,443,362 B2This patent

From the US filing history. Foreign family members aren’t listed.

Timeline

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