Database systems and methods for conversation-driven dynamic updates

A method of automatically updating a graphical user interface (GUI) associated with a web page associated with an application generated by an application platform responsive to conversational user interactions with a chatbot initiated from the web page, the method comprising:

• identifying a conversational user input in a conversation log, wherein the conversational user input is associated with a conversation session associated with a chatbot user interface at a client device coupled to a network, wherein the chatbot user interface and the GUI associated with the web page are concurrently displayed at the client device and a graphical representation of the conversational user input is displayed via the chatbot user interface at the client device;
• analyzing the conversational user input using natural language processing to identify an intent to perform an action and extract one or more attributes or fields from the conversational user input;
• performing the action with respect to a component of the application platform using the one or more attributes or fields extracted from the conversational user input to obtain resulting data corresponding to the action from the application platform;
• and
• automatically updating the GUI associated with the web page at the client device over the network in response to the conversational user input to reflect the resulting data while the chatbot user interface is concurrently displayed at the client device.

A non-transitory computer-readable medium having instructions stored thereon that, when executed by a processing system, cause the processing system to:

• identify a record responsive to a request from a chatbot,
• wherein the request corresponds to a conversational user input,
• wherein a representation of the conversational user input is displayed via a chatbot user interface at a client device,
• wherein the chatbot is initiated from a web page associated with an application, and
• wherein the chatbot user interface and a graphical user interface associated with the web page are concurrently displayed at the client device;
• and
• in response to identifying the record responsive to the request:
• query a component of a platform to obtain record data corresponding to the record using information extracted from the conversational user input;
• and
• while the chatbot user interface is concurrently displayed at the client device, automatically update the graphical user interface associated with the web page at the client device in response to the conversational user input using the record data.