Method and apparatus for facilitating user chat interactions

An apparatus, comprising:

• at least one processor;
• a display screen;
• and
• a memory having stored therein machine executable instructions, that when executed by the at least one processor, cause the apparatus to:
• effect display of a chat widget in a viewport of the display screen and on one or more Web pages of a Website associated with an enterprise;
• effect display of a chat window at a first position relative to a Web page of the Website in response to a user selection input corresponding to the chat widget displayed on the Web page, the chat window facilitating a chat interaction between a user and an agent of the enterprise, the display of the chat window at the first position configured to retain display of a substantial portion of the Web page to the user;
• in response to an input indicative of provisioning of a text input from the user, reposition the chat window to a second position relative to the Web page to display a virtual keyboard at a portion of the Web page comprising the first position and prevent coupling of the chat window to a top portion of the virtual keyboard;
• store an indication of a position of the chat window relative to the viewport of the display screen when the chat window is displayed at the second position relative to the Web page;
• in response to a scroll input corresponding to the Web page from the user during the chat interaction between the user and the agent, cause the chat window to scroll with the Web page without recalculating of the position of the chat window during the scrolling the chat window with the Web page to maintain the chat window at the second position relative to the Web page during a scroll movement of the Web page that is based on the scroll input;
• and
• subsequent to completion of said scroll movement of the Web page, slide the chat window to the stored position relative to the viewport of the display screen without recalculating the position of the chat window during the sliding the chat window to the stored position relative to the viewport of the display screen,
• wherein the sliding the chat window to the stored position relative to the viewport of the display screen subsequent to the scroll movement comprises positioning the chat window at a third position relative to the Web page.

A computer-implemented method, comprising:

• effecting, by a processor, display of a chat window at a first position relative to a Web page of a Website associated with an enterprise, the Web page displayed in a viewport of a display screen of an electronic device and the chat window facilitating a chat interaction between a user and an agent associated with the enterprise;
• in response to an input indicative of provisioning of a text input from the user, repositioning the chat window to a second position relative to the Web page to display a virtual keyboard at a portion of the Web page comprising the first position and preventing coupling of the chat window to a top portion of the virtual keyboard;
• storing, by the processor, an indication of a position of the chat window relative to the viewport of the display screen when the chat window is displayed at the second position relative to the Web page;
• in response to a scroll input directed to the Web page received from the user, causing the chat window, by the processor, to scroll with the Web page without recalculating the position of the chat window during the scrolling the chat window with the Web page to maintain the chat window at the second position relative to the Web page during a scroll movement of the Web page that is based on the scroll input;
• subsequent to completion of the scroll movement of the Web page, sliding the chat window to the stored position relative to the viewport of the display screen without recalculating the position of the chat window by scrolling the chat window with during the sliding the chat window to the stored position relative to the viewport of the display screen,
• wherein the sliding the chat window to the stored position relative to the viewport of the display screen subsequent to the scroll movement comprises positioning the chat window at third position relative to the Web page.