Computer desktop that dynamically adapts to a live multi-channel audio stream, such as for use with wireless telecommunications customer service agents

A method performed by a system to dynamically adapt a computer desktop of a customer service agent to a live audio dialogue, wherein the customer service agent assists wireless telecommunications customers, the method comprising:

• causing a speech feature analyzer to process a segment of a two-channel audio signal including the live audio dialogue between a customer and the agent in accordance with a speech feature model to output multiple speech features,
• wherein the two-channel audio signal includes a first channel for customer speech and a second channel for agent speech, and
• wherein the customer is a subscriber of a wireless telecommunications network;
• obtaining one or more search results by querying a database for the multiple speech features,
• wherein the search results include multiple content items that are each relevant to the live audio dialogue;
• generating one or more control signals based on the search results,
• wherein the control signals are configured to dynamically control the multiple content items and placement of the multiple content items on the dynamic desktop during the live audio dialogue;
• causing an application programming interface (API) to configure the computer desktop based on the one or more control signals during the live audio dialogue between the customer and the agent,
• wherein the computer desktop includes multiple tabs and associated windows that are ordered such that any content items of a frontmost tab are more relevant to the segment of the two-channel audio signal compared to any content items of any remaining tabs;
• and
• dynamically adapting the computer desktop in accordance with one or more additional control signals that are generated based on a next segment of the live audio dialogue,
• wherein the computer desktop is adapted to the next segment of the live audio dialogue by adding or removing one of the multiple tabs, rearranging the order of the multiple tabs, or changing content of the multiple tabs.