Interactive contact center menu traversal via text stream interaction

A user device, comprising:

• a display;
• a communication interface configured to communicate with a network;
• and
• a controller coupled to the communication interface and configured to:
• establish an interactive session with a server device;
• receive, from the server device, a first text stream comprising a first contact center prompt, wherein the first contact center prompt is associated with a prompt menu identifier (ID) that identifies an associated predetermined prompt menu, wherein the associated predetermined prompt menu comprises a plurality of contact center actions;
• scroll a plurality of text components of the first text stream on the display over a first text stream presentation period of time, earlier text components presented earlier in time being replaced on the display with subsequent text components;
• receive, from a user, a first user input in response to the first text stream and representing a user selection of a response to the first contact center prompt, the response selected by the user being from a plurality of responses comprising at least an accept response and a reject response related to the first contact center prompt, wherein receiving the first user input comprises analyzing an eye of the user while concurrently scrolling the text components on the display and detecting, based on analyzing the eye of the user, the first user input;
• and
• communicate the first user input to the server device.