Allocation resource for chat bot based on conversations related or unrelated to service menu
AssigneeHitachi Systems, Ltd.
InventorYasutaka Kono
Life of this patent
Estimating the term…
Abstract
Techniques are provided that can perform appropriate resource allocation to systems such as chat bots and back-end-systems even when a user is engaged in conversations (such as text messages and speech messages) unrelated to service menus, without increasing the resources of the chat bots and back-end-systems. Means are provided for determining the allocation of chat bot and back-end-system resources based on the number of conversations associated with the service menu and the number of conversations unrelated to the service menu.
Claims12
A resource allocation method for allocating resources to a chat bot configured to automatically respond to a message-based inquiry from a user and a back-end system operating in cooperation with the chat bot, the resource allocation method comprising:
- a conversation content determination/classification step of determining and classifying whether a conversation via messages between the user and the chat bot is a conversation related to a service menu or a conversation unrelated to a service menu;
- a number of conversations counting step of counting a number of conversations related to the service menu and a number of conversations unrelated to the service menu;
- an allocation resource determination step of determining an allocation resource amount for the chat bot based on an increase or decrease in a first number of conversations related to the service menu and a second number of conversations unrelated to the service menu as counted in the number of conversations counting step, and determining an allocation resource amount for the back-end-system based on an increase or decrease in the first number of conversations;
- and
- a resource allocation step of allocating the resource amounts determined in the allocation resource determination step to the chat bot and the back-end system.
A resource allocation system for allocating resources to a chat bot configured to automatically respond to a message-based inquiry from a user and a back-end system operating in cooperation with the chat bot, the resource allocation system comprising:
- a conversation content determination/classification unit for determining and classifying whether a conversation via messages between the user and the chat bot is a conversation related to a service menu or a conversation unrelated to a service menu;
- a number of conversations counting unit for counting a number of conversations related to the service menu and a number of conversations unrelated to the service menu;
- an allocation resource determination unit for determining an allocation resource amount for the chat bot based on an increase or decrease in a first number of conversations related to the service menu and a second number of conversations unrelated to the service menu as counted in the number of conversations counting step, and determining an allocation resource amount for the back-end-system based on an increase or decrease in the first number of conversations;
- and
- a resource allocation unit for allocating the resource amounts determined in the allocation resource determination step to the chat bot and the back-end system.
Dependencies are inferred from the claim text.