Intelligent interaction processing method and apparatus, device and computer storage medium

A device, wherein the device comprises:

• one or more processors;
• a storage for storing one or more programs,
• when said one or more programs are executed by said one or more processors, said one or more processors are enabled to implement an intelligent interaction processing method, wherein the method comprises:
• returning a preceding feedback item to a user based on a query;
• performing intention recognition for the preceding feedback item already returned to the user;
• continuing to return a subsequent feedback item to the user based on the intention of the preceding feedback item, the subsequent feedback item being independent of the query based on which the preceding feedback item returned to the user is generated, and the subsequent feedback item being independent of a follow-up or subsequent query, wherein the subsequent feedback item is returned without receiving a subsequent query,
• wherein the returning a subsequent feedback item to the user based on the intention of the preceding feedback item comprises:
• determining a type of the subsequent feedback item corresponding to the intention;
• obtaining an entity of the subsequent feedback item;
• using the entity of the subsequent feedback item and the type of the subsequent feedback item to determine the subsequent feedback item returned to the user,
• wherein the determining a type of the subsequent feedback item corresponding to the intention comprises:
• determining the type of the subsequent feedback item corresponding to the recognized intention, according to the preset correspondence relationship between the intentions and the type of the subsequent feedback item, the subsequent feedback item comprising text, audio, video, image, link, and a control event of an application or user equipment.

A non-transitory storage medium containing computer executable instructions, wherein the computer executable instructions, when executed by a computer processor, implement an intelligent interaction processing method, wherein the method comprises:

• returning a preceding feedback item to a user based on a query;
• performing intention recognition for the preceding feedback item already returned to the user;
• continuing to return a subsequent feedback item to the user based on the intention of the preceding feedback item, the subsequent feedback item being independent of the query based on which the preceding feedback item returned to the user is generated, and the subsequent feedback item being independent of a follow-up or subsequent query, wherein the subsequent feedback item is returned without receiving a subsequent query,
• wherein the returning a subsequent feedback item to the user based on the intention of the preceding feedback item comprises:
• determining a type of the subsequent feedback item corresponding to the intention;
• obtaining an entity of the subsequent feedback item;
• using the entity of the subsequent feedback item and the type of the subsequent feedback item to determine the subsequent feedback item returned to the user,
• wherein the determining a type of the subsequent feedback item corresponding to the intention comprises:
• determining the type of the subsequent feedback item corresponding to the recognized intention, according to the preset correspondence relationship between the intentions and the type of the subsequent feedback item, the subsequent feedback item comprising text, audio, video, image, link, and a control event of an application or user equipment.