Automated order troubleshooting

A method performed by a processor, the method comprising:

• querying sales-specific data sources associated with at least one of a process, an organization, and an industry relevant for sales operations, wherein the online querying includes accessing at least one of a social media website, and online web portal, and webpage associated with at least one of the process, the organization, and the industry relevant for the sales operations;
• monitoring the queried sales-specific data sources in real-time and retrieving sales-specific data from the queried. sales-specific data sources;
• identifying an operation behavioral pattern from the sales-specific data, based on predefined rules, the predefined rules configured based on the at least one of the process, the organization, and the industry. wherein the operation behavioral pattern indicates current and future trends in the at least one of the process, the organization, and the industry,
• wherein the identifying comprises performing an analysis on resource requirements of at least one of the process, the organization, and the industry by determining whether the at least one of the process, the organization, and the industry is sensitive to any one or a combination of latency, throughput, computational power, and memory, wherein the determination is performed based on characterization of workload of the at least one of the process, the organization, and the industry based on computational intensiveness and communication intensiveness of the workload;
• upon identification of the operation behavioral pattern, constructing a behavior model capturing the operation behavioral pattern using a pre-existing behavior model library and the sales-specific data, wherein pre-existing behavior model library includes a template for generating the behavior model by capturing the operation behavioral pattern;
• receiving, from a client, a request pertaining to an order for a service or a product;
• predicting a potential event relating to the order received to be fulfilled using the sales operation, based on the behavior model, wherein the potential event is predicted by tracking one or more activities associated with the sales operation, wherein the potential event is indicative of an issue affecting the order, wherein the predicting the potential event comprises:
• determining whether the order conforms to the behavior model based on an operation behavioral pattern associated with the order by determining whether the order falls within a set of predetermined operation behavior patterns associated with the behavior model;
• in response to the determination that the order does not conform to the behavior model:
• predicting the potential event relating to the order to be fulfilled using the sales operation;
• and
• calibrating the behavior model by incorporating the operation behavioral pattern associated with the order no the behavior model, and upon the prediction of the potential event, determining adjustments in resource requirements for the order based on the calibrated behavior model,
• wherein the order is modified according to the determined adjustments in the resource requirements to automatically remediate the issue affecting the order, thereby facilitating automatically troubleshooting of the order in an effective manner.

A non-transitory computer readable medium including machine readable instructions that are executable by a processor to:

• query online sales-specific data sources associated with at least one of a process, an organization, and an industry relevant for sales operations by accessing at least one of a social media website, an online web portal, and webpage associated with at least one of the process, the organization, and the industry relevant for the sales operations;
• monitor the queried sales-specific data sources in real-time and retrieve sales-specific data from the queried sales-specific data sources;
• identify an operation behavioral pattern from the sales-specific data, based on predefined rules, the predefined rules configured based on the at least one of the process, the organization, and the industry, wherein the operation behavioral pattern indicates current and future trends in the at least one of the process, the organization, and the industry, wherein, to identify the operation behavioral pattern, the processor is configured to perform an analysis on resource requirements of at least one of the process, the organization,and the industry by determining whether the at least one of the process, the organization, and the industry is sensitive to any one or a combination of latency, throughput, computational power, and memory, wherein the determination is performed based on characterization of workload of the at least one of the process, the organization, and the industry based on computational intensiveness and communication intensiveness of the workload;
• upon identification of the operation behavioral pattern, construct a behavior model capturing the operation behavioral pattern using a pre-existing behavior model library and the sales-specific data, wherein pre-existing behavior model library includes a template for generating the behavior model by capturing the operation behavioral pattern;
• receive, from a client, a request pertaining to an order for a service or a product;
• predict a potential event relating to an order received to be fulfilled using the sales operation, based on the behavior model, wherein the potential event is predicted by tracking one or more activities associated with the sales operation, wherein the potential event is indicative of an issue affecting the order, wherein, to predict the potential event, the processor is configured to:
• determine whether the order conforms to the behavior model based on an operation behavioral pattern associated with the order by determining whether the order falls within a set of predetermined operation behavior patterns associated with the behavior model;
• in response to the determination that the order does not conform to the behavior model:
• predict the potential event relating to the order to be fulfilled using the sales operation;
• and
• calibrate the behavior model by incorporating the operation behavioral pattern associated with the order into the behavior model;
• and
• upon the prediction of the potential event, determine adjustments in resource requirements for the order based on the calibrated behavior model,
• wherein the order is modified according to the determined adjustments in the resource requirements to automatically remediate the issue affecting the order, thereby facilitating automatically troubleshooting of the order in an effective manner.