Information processing apparatus for determining and displaying errors

An information processing method comprising:

• acquiring, from a plurality of printers, history information indicating errors that occurred in the printers and printing media used in the printers;
• acquiring, based on the history information, statistical information obtained by collecting statistics of the errors for each of the printing media;
• and
• causing a display section to output the statistical information for each of the printing media
• wherein the history information includes error information indicating types of the errors and printing media setting information concerning setting of the printing media,
• when the error information indicates occurrence of a jam of the printing medium,
• the statistical information includes an occurrence rate of the jam, and
• the display section is caused to output at least one of a screen for urging a change from the printing medium, an occurrence rate of the jam of which is relatively high, to the printing medium, an occurrence rate of the jam of which is relatively low, a screen for urging a change from media tension, an occurrence rate of the jam in which is relatively high, to the media tension, an occurrence rate of the jam in which is relatively low, and a screen for urging a change from a platen gap, an occurrence rate of the jam in which is relatively high, to the platen gap, an occurrence rate of the jam in which is relatively low.

An information printing apparatus comprising:

• a history-information acquiring section configured to acquire, from a plurality of printers, history information indicating errors that occurred in the printers and printing media used in the printers;
• a statistical-information acquiring section configured to acquire, based on the history information, statistical information obtained by collecting statistics of the errors for each of the printing media;
• and
• an output control section configured to cause a display section to output the statistical information for each of the printing media,
• wherein the history information includes setting environment information indicating a setting environment of the printer,
• the statistical-information acquiring section acquires the statistical information for of the setting environment information, and
• the output control section causes the display section to output the statistical information of the setting environment information, and
• the setting environment information includes for at least each one the air pressure, presence or absence of inclination of a surface on which the printer is set, presence or absence of vibration and noise, and brightness.