System and method for accessing and managing cognitive knowledge

A method programmed for execution in a computing environment for accessing help content data from a plurality of help content data sources, wherein the plurality of help content data sources includes a first group of help content data sources accessible over a network and a second group of help content data sources stored in a memory of a server, wherein the second group of help content data sources includes one or more decision trees and one or more knowledge-based articles, wherein each of the one or more decision trees include a root node, at least two leaf nodes, and a branch connecting the root node to the at least two leaf nodes, wherein the root node and the at least two leaf nodes provide for the display of the help content data, wherein using a processor the method comprises the steps of:

• allowing for an insertion of an attachment or a link into at least one of the at least two leaf nodes of the one or more decision trees,
• locating the help content data by searching the first group of help content data sources over the network, and searching the second group of help content data sources stored in the memory of the server;
• sorting the located help content data so that the located help content data is searchable;
• and
• allowing the sorted help content data to be searched so that a list of relevant search results is displayed on a computing device, wherein each search result within the list of relevant search results includes access to the help content data,
• wherein the attachment or the link inserted into the at least one of the at least two leaf nodes of the one or more decision trees is configured to provide access to the help content data contained in at least one of the first group of help content data sources over the network, another one of the decision trees or one of the knowledge-based articles stored in the memory of the server.

A system including a cognitive knowledge platform for accessing help content data from a plurality of help content data sources, wherein the plurality of help content data sources includes a first group of help content data sources and a second group of help content data sources, the system comprising:

• a server comprising a memory and a processor, wherein the server is in communication with the first group of help content data sources over a network, and wherein the second group of help content data sources is stored in the memory of the server,
• wherein the processor is configured for executing computer-executable instructions stored in the memory comprising:
• locating the help content data by searching the first group of help content data sources over the network and the second group of help content data sources stored in the memory of the server,
• sorting the located help content data so that the located help content data is searchable, and
• allowing the sorted help content data to be searched so that a list of relevant search results are displayed on a computing device, wherein each search result within the list of relevant search results includes access to the help content data,
• wherein the server is configured for receiving at least one log file, wherein each log file includes a plurality of log entries including unstructured log data, and
• wherein the computer-executable instructions are further configured for:
• parsing the at least one log file to change the unstructured log data into structured log data,
• allowing the structured log data to be indexed to allow for the structured data to be searched or filtered to identify a log file search result,
• using the log file search result to searching the sorted help data, and
• displaying the list of relevant search results related to the log file search result.

A method programmed for execution in a computing environment for accessing help content data from a plurality of help content data sources, wherein the plurality of help content data sources includes a first group of help content data sources and a second group of help content data sources, wherein using a processor the method comprises the steps of:

• locating the help content data by searching the first group of help content data sources over a network, and searching the second group of help content data sources stored in a memory;
• sorting the located help content data so that the located help content data is searchable;
• allowing the sorted help content data to be searched so that a list of relevant search results is displayed on a computing device, wherein each search result within the list of relevant search results includes access to the help content data;
• receiving at least one log file, wherein each log file includes a plurality of log entries including unstructured log data;
• parsing the at least one log file to change the unstructured log data into structured log data;
• allowing the structured log data to be indexed to allow for the structured data to be searched or filtered to identify a log file search result;
• using the log file search result to searching the sorted help data;
• and
• displaying the list of relevant search results related to the log file search result.

A non-transitory computer-readable medium storing instructions programmed for execution in a computing environment for accessing help content data from a plurality of help content data sources, wherein the plurality of help content data sources includes a first group of help content data sources and a second group of help content data sources, wherein the instructions when executed by a processor are configured to perform operations comprising:

• locating the help content data by searching the first group of help content data sources over a network, and searching the second group of help content data sources stored in a memory;
• sorting the located help content data so that the located help content data is searchable;
• allowing the sorted help content data to be searched so that a list of relevant search results is displayed on a computing device, wherein each search result within the list of relevant search results includes access to the help content data;
• receiving at least one log file, wherein each log file includes a plurality of log entries including unstructured log data;
• parsing the at least one log file to change the unstructured log data into structured log data;
• allowing the structured log data to be indexed to allow for the structured data to be searched or filtered to identify a log file search result;
• using the log file search result to searching the sorted help data;
• and
• displaying the list of relevant search results related to the log file search result.