Automated external defibrillator (AED) monitoring service

An automated external defibrillator (AED) monitoring service, comprising:

• a computer accessible via a network, the computer comprising at least one computer processor and computer readable storage memory, the storage memory storing program instructions which, when executed by the at least one computer processor, implements performance by the computer of:
• receiving an alert message from a remote automated external defibrillator (AED) monitoring device, the receipt of the alert message initiating a sequence of communications between the remote AED monitoring device and the monitoring service, the remote AED monitoring device arranged to monitor a remote AED system, the alert message generated upon detection by the remote AED monitoring device of a sensed event at the AED monitoring device, the alert message comprising information related to identification of the monitored remote AED system and the sensed event;
• extracting and processing the identification information to extract an identifier associated with the remote AED monitoring device;
• extracting and processing the sensed event information to determine an event associated with the sensed event information;
• generating a notification message indicating occurrence of the determined event at the monitored remote AED associated with the extracted remote AED monitoring device identifier;
• retrieving from an electronic database an electronic delivery address associated with the extracted remote AED monitoring device identifier and a corresponding electronic delivery service identifier associated with the retrieved electronic delivery address;
• and sending the alert notification message to the retrieved electronic delivery address using an electronic delivery service identified by the retrieved electronic delivery service identifier;
• retrieving from the electronic database control information associated with the remote AED monitoring device identifier;
• based on the retrieved control information, determining whether any intercommunication actions with the remote AED monitoring device are required, the intercommunication actions comprising one or more of:
• getting data from the remote AED monitoring device, sending data to the remote AED monitoring device, or configuring operational control of the remote AED monitoring device;
• performing said determined required intercommunication actions, if any, with the remote AED monitoring device;
• and
• signaling the remote AED monitoring device to place itself into a low-power mode;
• wherein the service can communicate with the remote AED monitoring device only upon initiation of communications by the remote AED monitoring device,
• wherein the one or more actions comprises disabling a pause control feature at the remote AED monitoring device by sending instructions to the remote AED monitoring device instructing the remote AED monitoring device to enable sending of alert messages to the monitoring service, and wherein instructions instructing the remote AED monitoring device to enable sending of alert messages to the monitoring service can only be sent to the remote AED monitoring device during a communications sequence initiated by the remote AED monitoring device.