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AssigneeVerizon Patent and Licensing Inc.
InventorsSaivivek T. Thiyagarajan, Shoma Chakravarty, Sankar Shanmugam, Srinivasa Kaniganti, Madhu Talupur, Sathiyamoorthy Dhanapal, Amit Mahajan, Nitin Ahuja, Amar Nageswaram
Estimating the term…
A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
A method comprising:
A network device comprising:
A non-transitory computer-readable medium including instructions that, when executed by a processor of a network device, cause the network device to:
Dependencies are inferred from the claim text.