Queue management and load shedding for complex authentication schemes

A non-transitory computer program product comprising a non-transitory computer readable storage medium having stored thereon:

• instructions stored on the computer readable storage medium for a processor to perform a process that includes:
• instructions executable by a processor to cause the processor to obtain a stochastic model of a system for authenticating users, a set of preferences for handling authentication requests, and a set of operational parameter values, wherein the stochastic model includes two or more classes of requests;
• instructions executable by a processor to cause the processor to determine, based at least in part on the model and the operational values, that adjusting an authentication scheme will improve a probable degree to which the authentication system will meet the set of preferences;
• instructions executable by a processor to cause the processor to adjust, responsive to the determination that adjusting the authentication scheme will improve the probable degree to which the system for authenticating users will meet the set of preferences, the authentication scheme of the system for authenticating users;
• and
• instructions executable by a processor to cause the processor to perform an authentication based on the adjusted authentication scheme.

A computer system comprising:

• a hardware processor(s) set;
• and
• a non-transitory computer readable storage medium;
• wherein:
• the processor set is structured, located, connected or programmed to execute instructions for a process stored on the computer readable storage medium,
• the instructions including:
• instructions executable by the processor set to obtain a stochastic model of a system for authenticating users, a set of preferences for handling authentication requests, and a set of operational parameter values, wherein the stochastic model includes two or more classes of requests;
• instructions executable by the processor set to cause the processor set to determine, based at least in part on the model and the operational values, that adjusting an authentication scheme will improve a probable degree to which the authentication system will meet the set of preferences;
• and
• instructions executable by the processor set to cause the processor set to adjust, responsive to the determination that adjusting the authentication scheme will improve the probable degree to which the system for authenticating users will meet the set of preferences, the authentication scheme of the system for authenticating users.