Conversational support for user journey

Non-transitory computer readable media containing software that interacts with a user of an electronic device, the software comprising:

• executable code that presents information to the user on a screen of the electronic device;
• executable code that causes a first chatbot that corresponds to the information presented to the user to engage in a conversation with the user based on an agenda that is related to the information presented to the user, the agenda being represented by an agenda graph having interconnected nodes containing goals associated with the information;
• executable code that causes the first chatbot to recommend at least one of a plurality of recommended actions to the user based at least in part on the conversation and on a first goal associated with a corresponding current node of the agenda graph;
• and
• executable code that updates the agenda by traversing to a new node of the agenda graph and presents new information on the electronic device in response to a performed action performed by the user, wherein the new information corresponds to a second goal associated with the new node of the agenda graph.